Regulatory Project Delivery Lead (Interim) - AJ Gallagher
(2025-01 - 2025-12)
Lead the enterprise-wide implementation of the Digital Operational Resilience Act (DORA) across AJ Gallagher's EU/EEA entities, ensuring end-to-end compliance with regulatory expectations.
- Steer cross-functional project workstreams to align business outcomes with regulatory priorities and delivery milestones.
- Define and execute the data collection strategy for the DORA-mandated Register of Information, ensuring traceability and audit-readiness.
- Provided dashboard reporting on number of suppliers/contracts reviewed and ROI submission success.
- Conduct comprehensive contract reviews for ICT third-party providers; summarize findings, develop remediation plans, and drive timely resolution of compliance gaps.
- Collaborate with key business and risk stakeholders to design supplier exit strategies aligned to DORA Articles.
- Refine supplier segmentation and materiality assessment models to incorporate DORA-defined risk categories and thresholds.
- Lead the review and update of policies, procedures, and control frameworks to embed DORA governance, monitoring, and risk reporting standards into BAU operations.
- Implemented DORA and EEA SRM Framework into BAU operations and submitted the Register of Information to the Swedish Financial Supervisory Authority and Central Bank of Ireland.
TPRM/SRM Lead (Interim) - Zing by HSBC
(2023-11 - 2024-04)
Directed the design and implementation of a comprehensive risk management and scalable supplier governance framework aligned to global fintech growth and evolving regulatory expectations.
- Spearheaded the rollout of the Supplier Management Framework, embedding scalable governance, supplier oversight, and quarterly business reviews across expanding international operations.
- Formulated and implemented policies, procedures, and governance standards to support rapid fintech growth while aligning with global regulatory requirements.
- Oversaw decentralisation of the SRM model, providing strategic guidance to business owners and enabling scalable supplier governance across multiple jurisdictions.
- Coordinated internal audit activity for exit strategies, operational resilience, and business continuity planning across critical third-party suppliers.
- Directed third-party risk monitoring aligned with HSBC's global programme, strengthening supplier assurance, oversight, and regulatory compliance.
- Oversaw Conduct Risk Outsourcing and Policies across APAC/EMEA/UK regions within a fast-paced international fintech environment.
- Directed RCSAs, compliance breaches, and risk acceptance reviews, ensuring scalable governance and effective risk management controls.
- Oversaw compliance engagement with Procurement and Technology teams, including governance for cloud outsourcing and critical ICT suppliers.
- Represented Compliance at business and regulatory leadership meetings, influencing strategic supplier governance decisions supporting global fintech expansion.
- Directed the implementation of the SRM/TPRM framework and decentralisation of supplier management to business owners.
Compliance Officer – Vice President (Interim) - Barclays Bank
(2022-07 - 2023-09)
Oversaw Conduct Risk Outsourcing and Policy governance across APAC, EMEA, and UK regions, strengthening supplier oversight, operational resilience alignment, and cloud outsourcing governance across critical services.
- Led RCSAs, compliance breaches, issue remediation, and risk acceptance reviews, ensuring effective governance, operational resilience linkage, and executive accountability across third-party supplier portfolios.
- Managed regulatory compliance engagement with Procurement, Technology, Cyber Security, and Legal teams, overseeing governance for cloud outsourcing, critical ICT suppliers, and third-party risk controls.
- Represented Compliance at business, regulatory, and governance leadership forums, delivering Committee reporting, risk insights, and regulatory engagement across outsourcing and supplier risk activities.
- Led annual refresh and enhancement of Compliance governance frameworks, strengthening supplier assurance, operational resilience integration, and enterprise-wide third-party oversight.
- Provided Compliance input into regulatory and industry papers relating to outsourcing, operational resilience, consumer protection, and third-party governance requirements.
- Directed VP-level oversight of Consumer Duty, Conflicts of Interest, Reputation Risk, and DORA.
Programme Lead – Third Party Risk Consultant (Interim) - Vodafone Telecommunications
(2020-08 - 2022-06)
Directed transformation programme for TPRM and Business Resilience tools.
- Led project governance, stakeholder engagement, budgeting, and capability planning.
- Managed effective communication and change through project subcommittees.
- Directed the global implementation of Vodafone TPRM tool and framework agreement.
Global Third-Party Risk Consultant (Interim) - HSBC Group
(2020-03 - 2020-05)
Managed third-party risk oversight across technologies in 3LoD model. Provided strategic risk management guidance alongside Global TPRM Officer.
Global Third-Party Risk Assistant Vice President - Deutsche Bank
(2018-03 - 2019-09)
Directed the implementation of regulator-ready governance frameworks and global outsourcing models across multi-jurisdiction operations, strengthening executive oversight, supplier accountability, and regulatory compliance.
- Led enterprise-wide outsourcing governance and supplier assurance programmes, embedding scalable controls, operational resilience integration, and cloud outsourcing oversight across critical services.
- Delivered Board and Committee reporting, governance MI, and regulatory engagement activities, providing clear oversight of third-party risk, outsourcing compliance, and resilience vulnerabilities.
- Partnered with Procurement, Technology, Cyber Security, Legal, and Risk teams to strengthen outsourcing governance, regulatory readiness, and enterprise-wide supplier risk management capabilities.
Senior Supplier Performance and Assurance Manager Lead - Transport for London / London Underground
(2001-02 - 2017-09)
Led contract commercial management and supplier performance activities for London Underground's £72m PFI commercial oversight and large-scale supplier governance programme.
- Managed operational delivery, assurance and strategic supplier relationship management for major works.
- Managed regulatory and contractual compliance across major works projects.
TPRM Advisory Board Member
(2025-07)
Board of Trustees – Trustee and Director
(2024-03)
Non-Executive Director
(2024-02)
