Customer Services Advisor - Credit specialist (Sigma)
(2022-02)
- Making outbound and inbound calls
- Supporting customers towards their bills
- Signposting customers on the best charities towards debt.
- suggesting a resolution towards Otheir debt
- Dealing with complaints and resolving them
- Sending emails and live chat online
- Working with field service to investigate accounts
- Supporting bereaved families , manage account closure and provide financial bills.
Customer services advisor - Sigma
(2022-01 - 2022-01)
- Answering calls
- Supporting citizens with their covid 19 enquiries
- Booking test for citizen
- Reporting and registering results for citizens
Test and Trace enquiries - Sigma
(2021-06 - 2021-09)
- Calling Patients who needs support with Isolation
- Supporting Patients to book register their Covid 19 result
- Making sure patients know the right procedure for isolation
Support worker/ Administration - Princess Royal Hospital
(2018-02)
- Support patient with all aspects of their day to day living, including social and physical activities, prompt personal care, mobility and meal times
- Helping to care for mothers and babies
- Sharing information with midwives about the condition of mothers and babies.
- Helping to deliver care plans under the direction of midwives.
- Supporting women towards self-care and independence.
- Assisting with parent craft classes.
- Helping to make sure clinics run smoothly.
- Collecting statistics under the direction of midwives.
- Keeping records up-to-date and making sure procedures are followed.
- Helping on the wards and in other clinical areas as required.
- Making routine observations (temperature, pulse, blood pressure, breathing, e
- Updating records and other admin tasks
- Educating parents one-to-one or in groups
- Taking blood samples for testing
- Ordering stationery and equipment
- Preparing equipment
- Promoting breastfeeding
- Reporting problems to a registered midwife or nurse
