Devika Sanjeevan

Motivated and detail-oriented professional with experience in operations, customer service, and finance support. Proven ability to manage customer interactions, handle financial transactions with accuracy, and maintain strict compliance with organizational procedures. Committed to continuous learning, delivering high-quality results, and contributing positively to organizational growth.

Supervisor - Hops and Grapes

(2019-09)

• Delivered exceptional customer service, assisting customers with product selection and inquiries.
• Handled sales transactions, returns, and exchanges efficiently using the POS system.
• Managed stock levels, restocked shelves, and maintained accurate inventory records.
• Maintained store cleanliness and organized appealing product displays.
• Adhered to security protocols, health, and safety standards.

Admin Assistant (Volunteer) - Kingston Hospital

(2019-03 - 2019-04)

• Provided general administrative support, including managing schedules, handling communications, and maintaining accurate records.
• Assisted staff with daily operational tasks and organized filing systems.

Customer Service Assistant - Sainsbury's Plc (Richmond Store)

(2018-03 - 2018-07)

• Delivered excellent customer service, assisting customers with inquiries and ensuring a pleasant shopping experience.
• Handled transactions accurately and contributed to a positive team environment.

Operations Officer - VFS Lanka (Pvt) Ltd

(2016-06 - 2017-11)

• Scrutinized documents and collected visa applications for processing.
• Handled customer inquiries in person, via email, and over the telephone.
• Managed cash and bank transactions with 100% accuracy.
• Coordinated passport handling and logistics with consulates and delivery partners.

BSc (Hons) - Business and Management - Northumbria University (2017)

CIMA Foundation Level (2011)