Devinder Sandhu

To seek a position in an organization where my extensive management experience and customer service skills will be further developed and utilized. Which will enables me to make a positive contribution to the organization. I am Energetic, has a sense of urgency and gets things done quickly.

Works well under pressure and enjoys tight deadlines. Can adjust to change and respond quickly to new situations. Adopts a participative approach in working with a team, however, can opt for a more task-oriented focus if required.

Excellent long-range vision and sees the big picture. Enjoy trying out new schemes, ideas, and different ways of thinking. Driven to use knowledge, past experiences, skills and strengths to add value to the success of an organization.

Front of House Assistant/ Cake Decorator/ Kitchen Assistant - The Eggfree Cakebox Uxbridge Limited - Hillingdon

(2021-11)

The Eggfree Cake Box is the UK's largest specialist cake retailer specializing in the production and distribution of high-quality Egg Free celebration cakes across the UK.

• Create a welcoming and positive customer experience at the bakery counter.
• Advise customers on cakes selection and taking orders.
• Weigh, pricing, and packaging purchased items, as well as processing payments in cash or by card.
• Manage the baking ingredients inventory and request the purchase of stock.
• Fill cake sponge with fresh cream and spread so they are ready to decorate.
• Decorate cakes and slices for display and filling Display Fridges
• Decorate customer orders while they wait.
• Clean the kitchen after business hours and prepare it for the next day.
• Manage and solve customer complaints.

Food and Beverage Associate - Sheraton Skyline Hotel - Bath Road, Heathrow

(2011-09 - 2012-05)

Sheraton Skyline Hotel is one of the most comfortable Heathrow Airport Hotel.

• Welcome and seat diners, advising each on their choice of food and wine and taking their order
• Organize and manage their team: organising their work and training new staff members recruited
• Organize the layout of the dining room to create a warm and welcoming atmosphere
• Co-ordinate with the kitchen
• Ensure that his or her team offers the highest level of service in the welcome it extends to its customers and the way its serves their meals
• Ensure that customers are satisfied with the service they receive
• Promote customer loyalty through the quality of service provided
• Ensure health and safety rules are complied with
• Manage stocks
• Ensure the continuity of the equipment supplied for his or her use

Front Desk Associate - Universal Plaza Hotel - Southall

(2010-09 - 2011-09)

• Dealt with customer service concerns and complaints, by phone and in-person
• Set up & maintained records, prepared reports and performed work processed assignments and related clerical duties.

Food Counter Attendant - Café Coffee Day

(2009-09 - 2010-12)

• Taking orders from customers
• Generating bills and collecting the payment
• Serve simple foods and drinks from behind the counter
• Ensuring that customers get their orders without delay
• Ensuring that customer receive their dished precisely as orders and may have to customize standard dishes to suit the order

Graduate Certificate - Hospitality Management - University of West London, Ealing (2011 - 2012)

Bachelor - Science - Guru Nanak Dev University, Amritsar, Punjab (India) (2004 - 2006)

12th Senior Secondary - English, Hindi, Physics, Chemistry, Biology - SDSP Public School, Amritsar, Punjab (India) (2000 - 2001)

10th Senior Secondary - English, Hindi, Maths, Science, Social Science - Anupghar Campus, Rajasthan (India) (1997 - 1998)