Dheshwin Chehal

Organised and adaptable professional with four years of administrative experience, delivering work to a high standard across dynamic, fast-paced environments. Recognised for clear communication, the ability to resolve issues quickly and confidently, and consistently working to established processes and procedures. Skilled in maintaining accurate records, handling enquiries, coordinating daily tasks, and contributing to the smooth running of busy teams and day-to-day operations.

BUSINESS SUPPORT OFFICER - Birmingham City Council

(2023-01)

Primary finance contact for key service areas within Birmingham City Council's People, Place and Sustainability Directorate, handling a wide range of requests such as sales invoices, purchase orders, grant payments and customer refunds.

• Build strong working relationships with officers across the Directorate, supporting their requests and queries and ensuring each one is completed accurately and on time.
• Contribute to process improvements by identifying where requests slow down and helping design clearer, more intuitive forms and guidance.
• Maintain accurate financial records and documentation to support monthly, quarterly and year-end reporting and reconciliation.
• Apply strong organisational skills to manage competing priorities, maintain smooth workflows and ensure requests are completed accurately and without delay.
• Coordinated travel arrangements, including booking rail tickets and managing expenses for staff attending external meetings and events.

FACILITIES SUPERVISOR - Warwick University

(2022-01 - 2023-12)

Served as the first point of contact for students and staff across study spaces, assisting with queries and directing visitors to appropriate resources or departments.

• Troubleshot IT issues such as internet connectivity or access problems to help students work without disruption.
• Maintained a welcoming and safe study environment by monitoring space usage and supporting students with any minor needs that arose.
• Handled administrative tasks including logging incidents and managing records efficiently.
• Supported daily operations to ensure smooth facility use and a positive student experience.

BA (HONS) - GRAPHIC DESIGN AND ILLUSTRATION - Coventry University (2019-01 - 2022-12)