1st and 2nd Line Support
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Proficient in troubleshooting hardware and software issues, network configuration, and system maintenance, I excel at delivering effective solutions under pressure. My strong communication skills enable me to explain technical concepts to non-technical users, ensuring smooth and efficient operations.
Acerbus Technical Support Birmingham, UK
Managed inventory and facilitated the sale of computers and computer parts through e-commerce platforms.
Provided troubleshoot support, installing, configuration and maintaining computer hardware’s and software’s.
Addressed customer inquiries and resolved issues through TeamViewer, AnyDesk, face to face and over the phone to ensure a high level of customer satisfaction.
Got a masters in data analysis and currently doing a course in ITSM
