Diama Dieng

Answering calls and providing outstanding customer service. Following up sales enquiries promptly, offering expertise, advice and knowledge to clients about destinations, airline, ground arrangements, etc. Promoting and selling both air and ground products, always meeting and exceeding targets.

Worldwide Travel Consultant at Lasminute.com (2007-01 – 2014-01)

• Answering calls and providing outstanding customer service.
• Following up sales enquiries promptly, offering expertise, advice and knowledge to clients about destinations, airline, ground arrangements, etc.
• Promoting and selling both air and ground products, always meeting and exceeding targets.
• Taking advantage of opportunities to up-sell and cross-sell all available products, maximising revenue whenever possible.
• Providing packages and complex itineraries that are Tailor-made to suit the individual client needs.
• Long Haul City Breaks to North America, Caribbean, Middle East and Far East, European City Breaks and North Africa.
• Booking Flights, Hotels, City Tours, Car Hire, Airport Transfers, Airport Parking, Travel Insurance.
• Ensuring quality control for all documentation accurately sent to clients. Maintaining Lastminute.com quality standards at all time.

Stay at home parent (2014-01 – Present)

Travel Consultant at Travel & Tours Anywhere Limited (2005-01 – 2006-12)

• Reservations
• Ticketing
• Insurance
• BSP analysis

Assistant Managers/ Marketing Assistant at Allium (computer equipment supplier) (2001-01 – 2003-12)

• Processing invoices
• Managing computer equipment orders
• Estimates
• Logistics
• Delivery
• Customer relations

Assistant managers at OC&PY (communication consultancy) (1998-01 – 2000-12)

A variety of tasks

Legal Assistant at Dauchez (Attorneys' office) (1997-01 – 1997-12)

• Letter writing
• Welcome and provide customers with the necessary information
• Management of customer files
• Customer and supplier accounting
• Processing of tax returns
• Update legal documents

Data programmer (work experience) at Hotels des Impots (Tax Office) (1996-01 – 1996-12)

• Data programming
• Tax discs sales

Ticketing and Tourism course in World Air Fares – IATA – West-Thames College (2005-01 – 2006-12)

English language course in English language – Rennert Bilingual and Richard College (2004-01 – 2004-12)

BTS – Vocational Training Certificate in Company Management – Institut de Gestion et de commerce (Institute of Trade and Management) (2000-01 – 2000-12)

Baccalaureate in Communication and Secretarial skills – Lycee Jules Marey (1998-01 – 1998-12)