Highly motivated and experienced events organiser with more than 9 years of experience in customer service.
Experience
May 2023 – present Events coordinator at St. James’s Place (CBRE), London
Overseeing events organization from the beginning until the end.
Assisting the Client Experience Manager with general administrative support including invoice processing, reporting, budget management, event coordination, office and workplace experience care and supply management.
Responding to customer requests and complaints regarding Workplace Experience services.
Maintaining relationships with vendors that provide services and goods to the office.
May 2022 – May 2023 Front desk /Events Assistant at Local Government Association, London
Coordinating and enabling the successful delivery of various events across the organisation by liaising closely with the venue and catering manager.
Processing invoices and quotations to clients in line with agreed financial procedures.
Providing a 5-star customer service to guests and clients face-to-face and on the phone and taking ownership of the internaland external visitorexperience.
Onboarding and negotiating with suppliers.
Act as an initial point of contact for all events related queries and generic enquiries for clients and other departments.
Managing room booking reservations by liaising with clients/tenants.
Dec. 2019 - May 2022 FOH/Switchboard Operator at LondonStock Exchange Group
Liaised with customers, including multi-lingual telephone and written correspondence, handled queries and complaints.
Provided a responsive and friendly service to customers using good product knowledge and problem-solving skills.
Demonstrated my strong leadership skills when creating team rotas and managing FOH cover.
Enhanced my teamwork and organizational skills when worked across a variety of functions includingcorporate events.
Jan. 2019 – Jul. 2019 Hospitality Operator at Costa Cruises - USA, Europe
Acted as main referencefor the information and requests of 3000 cruise guests.
Responded positively under pressure, managedmultiple tasks whilst meeting deadlines.
Upsold onboard service packages such as food & beverage, membership and Spa packages.
Was responsible for all the onboard services and departmental procedures (luggage handling, lost & found) by providing accurate and timely information to guests.
Assisted guests with boardingand departure processes (immigration and customs procedures).
