Dianah Gachomba

I am a detail-oriented Accountant and Assistant Import Officer with one year and six months of practical experience supporting accounting operations and coordinating air and ocean import processes at ROK Industries. I hold a Bachelor's Degree in Commerce (Accounting Option) and have experience in bookkeeping, account reconciliations, accounts payable and receivable, expense tracking, and the preparation of financial reports. I also have hands-on experience in import documentation, shipment tracking, customs clearance coordination, supplier and freight forwarder communication, and ensuring compliance with international trade regulations.

I am skilled in maintaining accurate financial and import records, supporting audits, and ensuring compliance with internal controls, financial policies, and import procedures. I am eager to contribute to efficient financial and supply chain operations within a dynamic and results-driven corporate environment.

Air and Ocean Imports Specialist - ROK Company

(2025-01 - 2025-07)

• Coordinated end-to-end air and ocean import shipments, ensuring timely and cost-effective delivery of cargo.
• Prepared, verified and processed import documentation, including Bills of Lading (B/L), Air Waybills (AWB), commercial invoices, packing lists, and certificates of origin.
• Liaised with international suppliers, freight forwarders, shipping lines, airlines, and clearing agents to facilitate smooth import operations.
• Monitored shipment progress and provided timely updates to internal stakeholders and customers.
• Coordinated customs clearance processes and ensured compliance with import regulations and customs requirements.
• Verified shipping documents for accuracy and resolved discrepancies to prevent shipment delays.
• Coordinated cargo delivery from ports and airports to company warehouses or customer locations.
• Managed import files and maintained accurate records of all shipment documentation and transactions.
• Assisted in calculating import costs, including freight charges, duties, taxes, and other landed costs.
• Worked closely with procurement, warehouse, finance, and logistics teams to ensure efficient supply chain operations.
• Tracked shipment performance and proactively resolved import-related issues to minimize delays and additional costs.
• Ensured compliance with international trade regulations, Incoterms®, and company import policies.
• Maintained effective communication with customers and service providers regarding shipment schedules and delivery status.
• Prepared import reports and maintained accurate data within ERP systems and Microsoft Excel.
• Supported continuous process improvements to enhance import efficiency, service quality, and operational performance.

Assistant Accountant - St. Dominic's Secondary School

(2024-04 - 2024-12)

• Maintained accurate financial records and ensured all accounting transactions were recorded in a timely manner.
• Prepared and posted journal entries, ensuring compliance with accounting standards and school financial policies.
• Assisted in the preparation of monthly, quarterly, and annual financial reports.
• Performed bank reconciliations and reconciled general ledger accounts to ensure financial accuracy.
• Processed accounts payable and accounts receivable transactions, including supplier payments and fee collections.
• Monitored school income and expenditure and maintained up-to-date cash books and ledgers.
• Assisted in budget preparation, expenditure monitoring, and variance analysis.
• Prepared payment vouchers, receipts, invoices, and other financial documents.
• Maintained accurate records of student fee payments and followed up on outstanding balances where required.
• Assisted in payroll preparation by verifying employee attendance records and payroll information.
• Supported internal and external audit processes by preparing financial records and audit schedules.
• Ensured compliance with financial regulations, internal controls, and organizational policies.
• Managed petty cash, performed regular cash reconciliations, and maintained supporting documentation.
• Filed and maintained confidential financial records and supporting documents for easy retrieval.
• Collaborated with the finance team and school administration to support efficient financial operations.
• Utilized Microsoft Excel and accounting software to prepare reports, analyze financial data, and maintain accurate accounting records.

Accounts Attachment - Linet Academy

(2023-06 - 2023-09)

• Reconciled bank statements with internal financial records on a daily basis identifying and resolving discrepancies.
• Maintained organized digital and physical filing systems for all financial documents, improving accessibility and audit readiness.
• Assisted in the development and presentation of economic reports, contributing to data-driven decision-making for targeted marketing campaigns.
• Supported budgeting and financial planning efforts by analysing economic factors, helping improve cost management strategies.
• Provided recommendations for sales optimization, including pricing adjustments and market segmentation, resulting in more focused business strategies.
• Worked with the sales team to foster stronger client relationships, contributing to higher customer retention and satisfaction rates.
• Utilized Microsoft Excel and SPSS to process and analyse data, streamlining reporting processes and improving data accuracy.

M-Pesa Bank Agent & Cyber Attendant - Sayfe Cyber Enterprises & Computer College

(2019-12 - 2020-07)

• Provided exceptional customer service: Consistently delivered polite, efficient, and professional service to customers daily, resolving inquiries and ensuring customer satisfaction.
• Handled high volume of transactions: Successfully processed M-Pesa transactions (deposits, withdrawals, airtime, bill payments) with high accuracy, even during peak hours.
• Resolved customer issues: Expertly resolved common customer issues such as transaction reversals, failed payments, and account inquiries, maintaining a calm and helpful demeanour.
• Educated customers on services: Proactively informed customers about new M-Pesa services, promotions, and security best practices, leading to increased adoption of digital services.
• Maintained accurate cash float: Managed and reconciled a daily M-Pesa float with 100% accuracy, ensuring no discrepancies between physical cash and system records.
• Processed transactions accurately: Maintained accuracy rate in processing M-Pesa transactions, minimizing errors and customer complaints.
• Provided frontline technical support: Successfully troubleshoot and resolved common computer and internet issues for users daily, including printer problems, software malfunctions, and connectivity issues.
• Assisted with software applications: Guided users through the effective use of various software applications, including Microsoft Office Suite Word, Excel, PowerPoint, graphic design tools, and web browsers.

Bachelor of Commerce - Accounting Option - Taita Taveta University, Kenya (2024-04)

Kenya Certificate of Secondary Education (KCSE) - Linet Girls High School (2019-11)