Diane Jones

Dedicated & motivated worker always looking to be challenged. With proven track record of providing exceptional customer service in fast-paced office and retail environments. Through 4+ years of experience working within an office environment, I have significantly improved critical attention to detail.

Both retail & office environments have provided a large range of strong problem-solving skills from general queries from customers, internal & external stakeholders to complex technical issues such as IT and brand-new software project testing. Managing both day-to-day tasks and projects at the same time has allowed development of important organizational skills to manage multiple tasks whilst keeping to tight deadlines. My career goal is to find a role where I can continuously learn and make a real difference with the valuable skills and knowledge I have gained.

Paint Technician Apprentice - Direct Line Services - Middlewich, Cheshire

(2023-09)

• Prepare vehicle bodywork for refinish after an accident, working with various new and repaired materials using hand tools, air assisted tools and paint schemes (Sikkens, PPG)
• Use techniques after paint to remove debris, lacquer runs and other paint defects.
• Follow strict health and safety policies set by the government and company to protect myself, other employees and the environment.
• Meet personal and company targets, ensuring vehicles are returned to customers within the specified timeframe, to a high quality.

Card Shop Assistant - Nantwich Collectables - Nantwich, Cheshire

(2022-01)

• Help price up Pokémon cards that are purchased by the shop
• Organise product and make eye catching displays as well as sort through 1000s of bulk cards into packs
• Help customers, including those who are new into the hobby with advice to help them look for fake cards, where is trusted and the process of grading.

On Road Services Supervisor - Radius Payment Solutions - Crewe, Cheshire

(2023-01 - 2023-09)

• Coach and support 2 direct reports with training, development, regular appraisals, as well as assist and help train all European sales agents across 8 Countries.
• Involved with completing User Acceptance Testing for projects, reporting into Project Managers or IT developer regularly and provide updates where applicable to Key Stakeholders
• Established administrative procedures by looking at improvements to current processes and reduce manual workload and risk of manual errors.
• Maintained strong working relationships with both internal and external stakeholders and suppliers.

VAT & Tolls Assistant - Radius Payment Solutions - Crewe, Cheshire

(2021-10 - 2023-01)

• Using JIRA ticket system to manage over 50 tickets per day that related to Toll Orders, stops and queries were resolved quickly with very high standard of detail.
• Acted as main contact for internal and external clients for any VAT & Tolls related queries.
• Drafted informative reports regarding upcoming projects and required resources.
• Build and maintain strong working relationships with Toll & VAT suppliers with regular meetings to discuss problems, upcoming projects etc.
• Generated and pull together data for detailed sales reports to send on weekly basis that were distributed to Directors, Head of Sales, and key Toll & VAT sales agents.

Operations Assistant - Radius Payment Solutions - Crewe, Cheshire

(2019-05 - 2021-10)

• Processing large volumes of data from a variety of sources/countries and analyse using Excel reports and Tableau BI to find trends or concerns with data/volumes prior to invoicing whilst successfully keeping to company agreed SLAs.
• Carry out Fraud checks each day to ensure that customers and company are protected.
• Answer queries from other internal departments including Customer Services, in a quick and timely manner.
• Help other members of the team with training, providing cover when someone is absent and completing other tasks.

Travel Money Advisor - Travelex - Crewe, Cheshire

(2018-05 - 2019-05)

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Followed highly important security and data protection policies and procedures, including paperwork filing to ensure positive audit outcome.
• Helped to train and mentor new advisors in correct processes and natural conversations with customers.
• Order in stock to ensure that there was enough note denominations of certain currencies depending on the time of year.

Sales Assistant - Dunelm - Crewe, Cheshire

(2016-03 - 2018-08)

• Greeted customers and helped with providing knowledge, selecting products, finding accessories.
• Provide numerous options for curtains and blinds such as upselling bespoke 'made to measure' services, to help our consultant hit their monthly targets.
• Performed annual stock checks, as well as numerous seasonal changes and new merchandising displays for new seasonal ranges.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Temporary Retail Positions - Various Retail

(2014-12 - 2016-03)

2 temporary positions in retail to help cover busy Christmas periods which allowed me to gain customer service experience, during which I was also studying at college.

A-Levels, BTEC - South Cheshire College (2012-09 - 2015-07)

GCSEs - Shavington High School (2007-09 - 2012-06)