Diane Logue

An experienced Charity shop assistant Manager with excellent customer service skills. Fully able to maximise shop income, display stock appropriately and ensure correct turnover of stock. Able to use POS systems undertake till transactions and interpret sales trends to best utilise shop floor space and meet shop targets.

Excellent communication skills with the team and with customers, making the customer experience great. Full knowledge of gift aid and importance of increasing gift aid percentages. Good eye for design and maintaining effective displays of stock.

A great team player who can lead and inspire volunteers and team members to increase shop revenue, gift aid and the customer experience.

Sales Assistant Manager - Sue Ryder Charity Shop

(2024-01 - 2025-01)

• Opening and closing of shop
• Till management and effective and safe handling of shop transactions including banking
• Sifting and organising donations effectively and minimising refuse waste
• Meeting shop targets in sales, gift aid, volunteer hours and others
• Maintaining a clean, tidy and attractive working environment for staff and an enjoyable experience for customers
• Motivating, recruiting and training volunteers
• Maximising gift aid

Assistant Manager - St Vincent de Paul Charity Shop

(2023-01 - 2024-01)

Head of Housing - Castle Point Borough Council

(2019-01 - 2022-01)

• Management of Councils housing stock including sheltered housing schemes
• Management of maintenance programmes
• Homelessness assistance and coordination of Council House stock allocation

Transformation Manager Development & Building control - Castle Point Borough Council

(2016-01 - 2019-01)

• Review and restructure of Planning and Building Control services
• 50% sustained performance improvement in statutory service
• Realignment of front line service delivery – 30% capacity increase
• Restructure & redundancy programme
• Software upgrade and implementation
• Business Process reengineering
• Commercialisation programme - £25k yr1 income increase Development Control / 20% increase Building Control

Head of Leisure Services - Castle Point Borough Council

(2012-01 - 2016-01)

• Major service review bringing about £1m efficiencies
• Instigated Capital investment programmes
• Project managed £5.5m refurbishment of Leisure Centre
• Restructure and redundancy programme
• Reengineering of processes
• Health and Safety overhaul
• Pool Plant Management
• Skate park & playground renewal
• £500k community halls refurbishment
• £250k + funding streams

LLB (Hons) - University of North London