Diba Atfian

Friendly and hardworking individual with experience in customer service, hospitality, retail, and fast-paced environments. Strong communication and teamwork skills with the ability to adapt quickly and provide excellent customer experiences. Confident working under pressure, handling customer enquiries, and supporting daily operations efficiently. Currently seeking a retail or customer-facing role where I can continue developing my professional and interpersonal skills.

Festival Event Assistant-work experience

PPA Festival 2026 (May 2026)

•Assisted with delegate coordination during a large-scale event

•Supported attendee flow and session organisation

•Worked collaboratively within a fast-paced team environment

Customer Service Team Member

Entain (Coral) (Late 2023 – May 2026)

•Handled cash transactions and maintained accuracy under pressure

• Delivered high-quality customer service in a fast-paced environment
• Resolved customer queries and supported overall customer experience

Guest Services Assistant

Topgolf (Nov 2022 – Apr 2023)

• Assisted guests with bookings and enquiries in a customer focused environment
• Adapted communication to meet a range of customer needs

Bartender

Topgolf (Mar 2022 – May 2022)

• Delivered efficient service in a high pressure environment
• Maintained accuracy and attention to detail while multitasking

Charity Shop Volunteer Sales Assistant

March 2022

• Assisted with sorting, organising, and displaying donated items
• Supported customers with enquiries and purchases
• Processed sales transactions and maintained store organisation
• Worked collaboratively within a volunteer team environment

BA Creative Industries (Art Direction)

Kingston University London - Present

UAL Extended Diploma (Level 3)

Brooklands College - 2019–2023

English Language Programme

King’s Education - 2019

High School Diploma (Graphic Design)

Iran - 2015-2018