Cloud Operations Engineer at Ancoris (Google Cloud Partner) (2022-08 – 2025-01)
Owned cloud infrastructure operations, CI/CD automation, and observability for enterprise clients across fintech, healthcare, and e-commerce on GCP and AWS, working cross-functionally with engineering, security, and data teams.
- Built and maintained infrastructure as code using Terraform modules with environment separation, safe rollout patterns, and consistent standards — directly supporting the infrastructure automation remit of this role.
- Designed and implemented end-to-end monitoring and alerting pipelines using Cloud Functions, Pub/Sub, Cloud Logging, and BigQuery, improving visibility and time-to-detect across distributed multi-service architectures.
- Deployed and managed Kubernetes workloads on GCP GKE and AWS EKS, including pod deployments, service configuration, health probes, and debugging workload issues in production environments.
- Built CI/CD workflows using GitHub Actions to automate infrastructure provisioning, reducing manual effort and improving deployment consistency and reliability.
- Wrote Python and Bash automation scripts to reduce operational toil including health checks, cost optimisation routines (15% AWS cost reduction via right-sizing, S3 lifecycle rules, and Lambda automation), and policy remediation tooling.
- Conducted internal ISO 27001 pre-audit across GCP environments using Security Command Center and custom scripts, identifying vulnerabilities and delivering Terraform-implemented remediation across multiple client environments.
- Worked cross-functionally with developers, DBAs, security teams, and project managers to diagnose platform issues, coordinate infrastructure changes, and ensure smooth delivery of platform improvements.
- Produced runbooks, troubleshooting guides, and standard operating procedures to support BAU operations and reduce repeat escalations.
Google Cloud Platform Instructor at Generation UK&I, Google Cloud Katalyst Programme (2023-03 – 2023-06)
- Delivered technical training to 25 learners on GCP fundamentals, networking, IAM, Terraform basics, containers, and platform troubleshooting. Achieved a 90% certification pass rate.
- Developed strong technical communication and documentation skills essential for collaborative engineering environments.
Associate Technical Support Engineer at Ancoris (Google Cloud Partner) (2022-02 – 2022-08)
- Provided frontline cloud support across Google Workspace and GCP, diagnosing infrastructure, API, and access issues using logs, scripts, and monitoring tools.
- Automated repetitive support workflows using Python and Bash, reducing resolution time and forming the foundation for later infrastructure automation work.
- Escalated bugs with structured technical notes covering reproduction steps, logs, and root cause hypotheses.
AWS re/Start Graduate at Generation UK&I (2021-10 – 2022-01)
- Built foundational AWS skills across EC2, S3, RDS, IAM, CloudWatch, and VPC through real-world simulation labs, security best practices, and incident response exercises.
