Dima Maghreb

Provided friendly and professional customer service, handling enquiries and complaints with empathy, patience and composure. Assisted customers with their purchasing decisions by understanding their needs and recommending suitable products. Communicated with customers both face to face and over the phone, responding to enquiries and providing helpful information.

Shop keeper at Henna’s textile (2009 – 2011)

• Provided friendly and professional customer service, handling enquiries and complaints with empathy, patience and composure.
• Assisted customers with their purchasing decisions by understanding their needs and recommending suitable products.
• Communicated with customers both face to face and over the phone, responding to enquiries and providing helpful information.
• Responsible for opening and closing the store, including end of day cashing up and ensuring the shop was secure and ready for business.
• Organised and maintained the shop floor, ensuring the store remained clean, presentable and well-stocked.
• Managed stock deliveries and intakes, checking and organising incoming stock efficiently.
• Used creativity and attention to detail to change mannequins and contribute to the visual presentation of the store.
• Redesigned the shop layout to improve the presentation and customer experience.

Store assistant at NAAFI (2011-11 – 2013-07)

• Consistently achieved short and long-term sales targets, demonstrating strong motivation, commitment and a results driven approach.
• Delivered a high standard customer service, providing product recommendations and building and maintain positive client relationships.
• Developed strong product and business knowledge, allowing me to provide accurate and informed advice.
• Worked effectively as a team, communicating efficiently with colleagues and contributing ideas and helping to develop and improve working practices.
• Accurately processed cash and card transactions, demonstrating strong numeracy skills and attention to detail.
• Successfully multitasked across different sections and departments, adapting quickly to changing priorities and workload demands.
• Maintained high standards of presentation and organisation, ensuring products were displayed effectively and the shop floor remained clean and tidy.
• Demonstrated excellent time management and organisational skills, completing tasks efficiently while working under pressure but maintaining a positive and professional approach.

Deputy manager (since 2022) at ALDI (2017 – Present)

• Supported the store manager with the day-to-day management and operation of the store, ensuring company procedures, performance standards and operational priorities were consistently maintained.
• Took responsibility for the store in the absence of senior management, making operational decisions and ensuring the business continued to run efficiently.
• Lead, motivated and developed colleagues through coaching, training and guidance, delegated responsibilities effectively and lead by example.
• Managed competing priorities and coordinated daily workloads within a fast-paced, high-pressure environment, ensuring tasks are completed within required timescales.
• Supported the achievement of store targets and KPIs, maintained a strong focus on performance and identified opportunities for improvement.
• Consistently resolved operational and customer-related issues using initiative and sound judgement, handled complaints calmly and professionally and identified appropriate solutions.
• Completed administrative and computer-based duties, which included paperwork, documentation, audits and maintaining accurate records.
• Handled financial transactions and cash-management procedures accurately, including sales, exchange, refunds and end of day cashing up.
• Oversaw stock and warehouse operations, including deliveries, stock counts and rotations, replenishment and organising inventory to support efficient operations.
• Maintained high standards of health and safety, compliance and operational procedures, ensuring the work environment is safe and well organised.
• Communicated effectively with colleagues, customers and management, building positive work relationships and contributing to a productive team environment.
• Participated proactively in meetings and process improvements, contributed ideas and helped to introduce more effective ways of working.
• Consistently maintained high standards of organisation, accuracy and attention to detail while managing multiple responsibilities and changing priorities.
• Recognised with an award for being a strong team player, reflecting a commitment to supporting colleagues and contributing positively to team performance.

Moroccan Baccalaureate – Mohammed the Fifth College

1 year of English literature in English literature – IBN Batouta university (1999 – 1999)

german as a foreign language in german as a foreign language – DAF ( Deutsch als fremdsprache) (2000 – 2001)