Dimir Indela

Reliable retail and logistics professional with experience in customer service, service desk support, stock control, warehouse operations and order fulfilment. Currently working as an Asda Service Colleague, serving customers, supporting store routines and working safely in a busy retail environment. Multilingual, punctual and confident working across service, replenishment and picking areas.

Service Colleague at Asda (2026-03 – Present)

• Serve customers in a professional and friendly manner across the store.
• Support service desk routines, returns and customer queries when required.
• Follow store procedures, safe working practices and company policies.
• Work with colleagues and managers to keep the shop floor clean, organised and ready for customers.
• Help with replenishment, product handling and busy trading periods.

Warehouse Operative at CCL Design (2025-10 – 2026-02)

• Operated mixing equipment and supported coating production.
• Performed quality assurance checks and recorded results.
• Entered production and QA information into an ERP system.

Warehouse Operative at HarperCollins (2024-06 – 2025-09)

• Picked and packed customer orders using handheld scanners.
• Checked incoming goods and updated stock systems accurately.
• Maintained organised storage areas and clean workspaces.
• Worked to productivity, quality and health and safety standards.

Spectator Services Team Member at UCI Cycling World Championships (2023-08 – 2023-08)

• Provided multilingual customer support to visitors.
• Managed crowd flow, safety information and accessibility support.

Customer Service Assistant at Customs and Excise (2016-05 – 2017-12)

• Supported procurement, stock tracking and administration tasks.
• Handled customer and internal service queries professionally.

Stock Controller at Marjane Supermarket (2015-06 – 2016-01)

• Managed stock levels, replenishment and product placement.
• Supported retail logistics and accurate stock movement.

Undergraduate in Business Management – University of Glasgow (2023)

BSc in Logistics and Transport Management – Abdelmalek Essaadi University

Higher Diploma in International Business – Specialized Institute of Applied Technology