Dimpi Lad

I am a highly motivated, energetic, and focused individual, responsible, hard worker, self-starter, proactively takes initiative, understands customer impact, excellent organisational and planning skills. Ability to think strategically and commercially, see the bigger picture, analyse complex problems, and quickly evaluate options to meet business expectations. Strong team player in a project team within an agile development methodology who thrives on leading and managing local and international projects.

Software Development

Lifecycle (SDLC) experience which includes Dynacampaign, HubSpot, Salesforce and Microsoft Dynamics. Digital transformation in the B2C and B2B markets, working on digital marketing, customer campaigns, analysing and improving conversion. Ensuring functional and business requirements are gathered collectively, working closely with the QA Team that requirements are traceable, validate the system and business expectations are met.

Corporate training professional with hands on training program development and implementation. Produce training materials, delivery internal and external sessions on a face to face and virtual basis. Support colleagues and clients within the training sessions and follow ups to create a learning culture through change management and assisting them to apply new skills.

Delivery focused with the ability to multi-task, able to work under pressure, taking ownership of change project lifecycle, ensuring end-to-end business processes are defined, with hands on experience managing and delivering multiple projects with a successfully track record. Resilient and adaptable to change and working in a fast-paced environment. Ability to work independently, cooperatively within a team setting and to always maintain professional composure.

Strong interpersonal skills, attention to detail and accuracy, whilst managing a complex and varied workload, experience with working relationships across a geographically diverse business, intercultural communication from different regions, source markets and cultures dealing with cross-functional local and international teams. Managing and undertaking detailed data mining activities to measure performance, draw conclusions and make recommendations to support business growth and provide insight to Senior Management. Combining business acumen and technical knowledge to translate and communicate effectively at all levels to both technical and non-technical stakeholders.

Project Manager (Fixed Term Contract) Lucy Electric UK Ltd (Headquarters) – Energy Services (Apr 2025 – Present)

Key member of the Lucy Electric Team and working closely with the Executive Leadership Members, Energy Services Leadership team, various department heads, customers HR, Finance, Legal, Technology, Information Technology (IT), Marketing & Communications, customers and suppliers. The projects are wide and varied from new transfer entity, product introduction, site improvements to commercial project management with customers across the UK and overseas. Supporting the planning and implementation of change management projects. Leading and delivering more complex and challenging projects, both UK and global. Working with colleagues within various departments across Lucy Electric United Kingdom (LEUK) and Electrical Management System (EMS) to ensure a smooth execution and delivery of projects. Key accountabilities:

• Plan, execute, and deliver business improvement projects that drive significant business change, ensuring projects are delivered on time, within scope, and budget.

• Engage with stakeholders across all levels of the organisation to understand business needs and translate them into technical requirements.
• Develop detailed project plans, resource allocation, risk assessments, and mitigation strategies.
• Be able to guide cross functional teams and ensure targets and timelines are met.
• Manage and deliver multiple projects working with a wide range of internal and external stakeholders.
• Monitor project progress, manage changes, and provide regular updates to senior stakeholders.
• Ensure effective change management practices are in place, including communication plans, training, and user adoption strategies.
• Responsible for assessing the costs of a project and ensuring that the costs are controlled throughout the contract.
• Manage the design process to ensure compliance with the relevant standards and procedures, and any country specific legislation.
• Support change management, identify risks and opportunities and introduce cost saving strategies where possible.
• Deliver post-implementation support and conduct project reviews to capture lessons learnt.

Middlesex University Business School

BA Honours in Management with Marketing