HEAD OF OPERATIONS, 02/2022 - Current Nemean Services Ltd., London, UK
- Leadership & Startup Prowess: Successfully led Nemean Services through startup operations, building the department from scratch, and establishing a solid foundation
- Client Onboarding & Management: Pivotal role in onboarding new clients,
conducting due diligence, ensuring effective client management and overseeing billing processes
- Team & Operational Leadership: Directly manage a team of three Account
Managers, providing leadership, guidance, and support
- Spearheaded secure multi-party computation (MPC) data storage protocols, ensuring ISO 27001 and SOC 2 compliance
- Collaborative Security Oversight: Collaborated closely with the Information Security team, ensuring diligent account management practices, monthly audit of shard data, and 6-monthly data integrity audits for continuous refinement of security systems
- Improved Asset Recovery: Enhanced and optimized Recovery as a Service (RaaS), asset recovery plans, and signing services under strict ID verification, ensuring rapid asset recovery in various scenarios.
PROJECT COORDINATOR, 12/2020 - 01/2022 BDO LLP, London, UK
- Key Contributor: Played a crucial role in BDO's International Institutions and Donor
Assurance team, facilitating success for GIZ, a prominent German development agency, in international development and grant-funded programs.
- End-to-End Project Management: Managed the entire life cycle of assignments,
from proposal and tender submission to assignment planning, report writing, and client billing.
- Effective Coordination: Collaborated seamlessly with a diverse, multi-lingual team and took charge of specific clients, ensuring smooth project execution by coordinating fieldwork, tracking progress, and maintaining open communication with stakeholders.
- Financial Oversight:Demonstrated strong financial acumen by preparing project budgets, monitoring internal staff hours and expenses, and processing external suppliers' invoices, ensuring adherence to project budgets.
PROJECT MANAGER, 08/2019 - 02/2020 T2-Events GmbH, Zurich, Switzerland
- Strategic Communication: Collaborated closely with the managing director to optimize communication, ensuring effective and efficient project completion
- International Event Management: Led the organization of national and international pharmaceutical events, including congresses, private dinner symposia, advisory board meetings, and team building activities across Switzerland, Germany, Austria, France, and Portugal
- Client Relationship Management: Regularly liaised with clients, predominantly Chief Marketing Officers, to comprehend event scopes, establish budgets, and determine timelines for venue selection and guest list finalization.
GROUPS & EVENTS COORDINATOR, 02/2016 - 07/2019 Sofitel Bayerpost, Munich, Germany
- Diverse Event Organization: Orchestrated conferences and corporate events within on-site venues across pharmaceutical, technology, e-commerce, and industrial sectors for audiences ranging from 10 to 800 people.
- Revenue Maximization: Implemented top-notch project quality control measures to maximize revenue.
- Interdepartmental Collaboration: Worked closely with all involved departments,
ensuring optimal communication and service levels for successful event completion.
- Process Improvement: Conducted pre-conference and debrief meetings, ensuring smooth executions, and gathered feedback for future references, contributing to continuous improvement.