Dinah Stevens

A self-motivated, committed, and passionate individual dedicated and adaptable. Ensuring my best abilities and full potential are present at all times. Always willing to learn, update, and share techniques and skills, as I consider this important when being part of a team. A strong team player, reliable, organised and able to work using own initiative, also can work calmly under pressure, with a proactive approach to work at all times.

Warehouse Operative - Moonpig - Dordon, Tamworth

(2024-02)

Temporary work, manual handling- picking/ packing goods in warehouse.

• Using basic computer skills scanning and printing labels processing and updating orders.
• Working from a pick sheet, reading customers order, creating personalised labels on alcohol and gifts whilst quality checking items .
• Preparing stock and Packing orders into appropriate packaging , ready to be dispatched out for delivery.
• Conducting stock control and inventory checks moving boxes and items onto pallets.
• Working towards daily targets.
• General warehouse duties, keeping work areas, clean, tidy, dust free and sanitised to maintain smooth and safe operation.

Warehouse Operative - Ups - Birch Coppice Business Park, Dordon, Tamworth B78 1BF

(2022-12 - 2023-12)

• Working on pre-load, paying attention to detail with speed, sorting through parcels on production line into postcode areas and loading onto delivery vans
• Handling packages of all types of weight up to 25kg ensuring parcels are managed carefully, using health and safety procedures
• Identifying any damaged packages, spillages and special labelled parcels .
• Reporting any damaged parcels and/or spillage’s to team leader ensuring they are handled correctly.
• Documenting timed parcels.
• Scanning parcels.
• Stacking bulk parcels onto pallets and shrink wrapping.

Salon Manager / Hairstylist - D'Glamour Room Hair and Beauty Salon - 294 Kitts Green Rd, Birmingham

(2016-08)

• Greet customers when they enter the salon, making eye contact and showing genuine interest in their beauty care needs, ensuring client satisfaction.
• Responsible for interviewing, employing, and supervising staff.
• Ensuring salon policies and rules are being met.
• Manage, motivate, and lead by example a team of stylists, juniors, and front of house salon staff.
• Dealing with customer feedback.
• Oversee the smooth running of the salon.
• Create a benchmark for good customer service levels and ensure that all the hairdressing team are fully engaged in serving the customer.
• Monitoring and ordering of hair products stock and sundries.
• Manning reception, answering calls booking and amending appointments on salon software
• Managing salon costs.
• Taking payments; card, cash, contactless.
• Providing hair services; blow drying, treatments, cutting, colouring. relaxers and bridal on all hair types,
• Hair extensions specialist; bonding, weaves, wigs, micro rings, fusion, tape and shrinkies.

Freelance Hairstylist

(2009-08 - 2016-08)

• Carried out a thorough consultation to identify the client requirements, advice on suitability of the proposed hair service .
• Travelled nationwide providing hairdressing services such as blow drying, cutting, colouring, bridal, chemical treatments, and styling all hair types.
• Hair extensions specialist
• Advised on hair care, products and aftercare.
• Marketing and promoting brands .
• Order and replenish stock.
• Worked in homes, fashion shows, photo shoots, on location, and events.
• Maintaining books and finances .

Visiting lecturer - Dudley College - Mons Hill, West Midlands, DY1 4AS

(2008-12 - 2009-06)

• Teach VTCT level 2 hairdressing within the curriculum.
• To plan, deliver and assess subjects.
• Formal scheduled teaching, tutorials and student assessment, management of learning programmes and curriculum development, student admissions, educational guidance, counselling, preparation of learning materials and student assignments, marking of students work, marking examinations, management and supervision of student visit programmes, research and other forms of scholarly activity, marketing activities, consultancy, leadership and staff management, administration and personal professional de
• Attend team meetings, undertake review and evaluation, analysing student’s achievements.

Artistic Director - Burlington's New ID Photography Makeover Studios - Temple Street, Birmingham

(2005-05 - 2009-04)

• Artistic director for Burlington’s hair and makeover photographic studio.
• Providing excellent customer service, when dealing with clients.
• Responsible for clients from promotional makeover packages and walk-in clients offering hair cutting, colouring, relaxing, styling, massaging, hair extensions and hot towel treatment services to Afro and European clients on a highly professional level.
• Specialising in Afro hair and extensions.
• Advising and recommending products for homecare, prior to a thorough consultation.
• Aim to achieve salon targets on a weekly basis.
• Giving instructions and guidance to the assistants undertaking their nvq in hairdressing
• Keeping the salon tidy and organised throughout service, as first impression counts.
• To gain new hair cutting and colouring techniques, attending redken training and hair shows, having product knowledge on new and existing hair products.
• Strong communication liaison with all levels of employees.
• Providing 1-2-1 training with assistants.
• Teach hairdressers from other salons how to create latest fashion looks; result every client feels complete trust in their stylist.
• Currently on the Burlington’s artistic team based in London, recent shows includes;
• Redken hair seminar @ resonance Solihull nov 06; presenting redken hair care styling system to over 50 hairdressers, explaining the features and benefits of products. Presented model at the end of seminar using the range of products.
• Alternative hair show @ Three Masons London Oct 06; fundraising event, fight against leukaemia. I was working backstage, alongside celebrity hairdresser Lee Stafford, Sean Hanna and many more. Theme was creating classic 50’s trends on five models, incorporating the current trend.
• Tribe hair shows @ Astoria London June 06; working with redken educators, providing detailed product knowledge to salon owners and stylists. Working with Burlington’s artistic team backstage preparing eight models for 1920s fashion shows.
• In addition to my experience, I began offering training sessions, once a week to the Assistants @ Burlington’s hair salon. This involved a 3hr session to a group of 8 potential hairstylists introducing salon services. Providing 121 sessions, demonstrations on mannequin, videos, role-play and customer service, implementing these on clients. Aim to encourage self-awareness, confidence, and ability to work towards Nvq.
• Achieved A1 award qualification, whilst being a work-based assessor with the support of reflections training academy.
• Attend standardisation meetings to keep up to date of changes that occur in NVQ standards and candidate logbooks.

Senior Stylist - Hair Cuttery - Lower Temple Street, Birmingham

(2003-03 - 2005-05)

• Senior stylist
• Worked within a team of 15 hairstylists
• Worked at a time scale of 45 minutes each service
• Responsible for consulting and advising European clients in busy city centre salon
• Making and amending appointments
• Taking clients method of payment
• Calculating weekly commission taken
• Carryout all hairdressing services
• Recommending hair care products to maintain hair in between salon visits
• Improving hair techniques by attending Hair Cuttery training academy in Manchester

Junior Hairstylist - Hair Connexions - Birchfield Rd, Perry Barr, Birmingham

(2001-02 - 2003-03)

• Providing excellent hair extensions, relaxing, colouring, perming, styling, and cutting services, whilst specialising in Afro hair .
• Recording all clients services in clients notes.
• Giving clear and accurate instructions to assistants to carryout .
• Having a creative flair, entering competitions, this gave me motivation, drive, initiative, and versatility in hairdressing skills.
• Involved within the community providing hair workshops for ages 14-16 year old, demonstrating hair extensions techniques .
• Replenishing and stocktaking colour products .
• Under-taking reception duties; i.e. answering telephone, booking amending appointments on salon managements system .
• Providing assistance with 1-2-1 training .
• Working together as a team, sharing knowledge and techniques .
• Providing hairdressing workshops within the community, for those aged 14-16 year old . This involved taking leadership with a group of 10 pupils, understanding and identifying their learning styles and adapting them within the hair industry

Hairstylist - ITV Fixers - The Pubic, West Bromwich

Voluntary Work

• Hairstylist for the styling team.
• Providing on trend dry styling to aspiring models for fashion shows.

Foster Care Association - Coventry Town Hall

Voluntary Work

• Black history month event for children in care .
• Provided hair taster workshops and mini makeovers for children aged 5 –15 .
• Provide consultation to establish the client's needs.
• Hair styling carried out.
• Helped build children’s confidence, and self-esteem .
• Parents and children made aware of styling techniques and products, on hair to make it more manageable.
• Interacting with parents by giving homecare tips and advice .

Level 4 PTLLS - preparing to teach (2009-09)

Level 3 - Assessing candidates using a range of methods (A1 ) (2008-12)

Level 3 NVQ - Hairdressing (2006-03)

Level 2 NVQ - Hairdressing (2004-07)

Level 1 - communication (2004-07)

Level 1 - application of number (2004)

Level 1 NVQ - Hairdressing (2001-08)