Divaldo Micolo

Coordinated daily operations, organised team activities and supported the efficient completion of work. Communicated with colleagues and stakeholders regarding operational requirements, priorities and ongoing activities. Supported compliance with UK health and safety procedures and workplace standards.

Site Manager at Greenwich Developments Ltd (2024-12 – 2026-01)

• Coordinated daily operations, organised team activities and supported the efficient completion of work.
• Communicated with colleagues and stakeholders regarding operational requirements, priorities and ongoing activities.
• Supported compliance with UK health and safety procedures and workplace standards.
• Managed multiple responsibilities in a fast-paced environment, demonstrating organisation, reliability and problem-solving skills.

Sales Assistant at SportsZone (2022-07 – 2024-01)

• Provided professional customer service, responding to enquiries and recommending suitable products.
• Processed payments and returns accurately while maintaining a positive customer experience.
• Assisted with customer queries and resolved routine issues professionally and efficiently.
• Supported stock replenishment and maintained organised and well-presented shop-floor displays.

Sales & Customer Support Advisor at Teleperformance (2022-05 – 2022-07)

• Handled customer queries and supported the resolution of routine issues while maintaining a positive customer experience.
• Promoted and sold products by identifying customer needs and explaining suitable options.
• Provided customer support and assisted customers with product enquiries in a professional and helpful manner.

Passenger Service Agent at Ghassist Ground Handling (2021-10 – 2022-04)

• Assisted passengers with check-in, travel documentation and boarding procedures.
• Reviewed passenger documentation and provided accurate information regarding travel requirements and procedures.
• Responded professionally to customer enquiries in a busy, time-sensitive environment.
• Worked closely with colleagues to support efficient passenger operations and maintain service standards.

Architecture Studies in Architecture – Universidade Metodista de Angola (2020-02 – 2022-04)

Technical Diploma in Civil Construction in Project Design & Drafting – Instituto Médio Politécnico Alda-Lara (2016-02 – 2019-12)