Diven Laxman

Multi-skilled IT support professional and commercial photographer with 10+ years of technical support experience and 20+ years creating professional photography and film for private clients, businesses and hospitality/property brands. Experienced across Windows desktop support, hardware, networks, user support and troubleshooting, while also managing end-to-end photography assignments including weddings, birthdays, portraits, property, B&B/accommodation, events and commercial marketing content. Strong client-facing communication, project ownership and current experience in SEO, AI search and digital visibility.

Commercial Photographer / Creative Director - Ikonic Media / Royal Wedding Cinema & Photography - UK & Tanzania

(2005-01)

• Deliver professional photography and film for weddings, birthdays, family celebrations, portraits, corporate and commercial assignments, hospitality, property, interiors and B&B/accommodation marketing.
• Manage the full client journey from enquiry and creative brief through location planning, shoot coordination, photography, image selection, editing and final digital delivery.
• Photograph high-pressure live events where timing, lighting, people management and attention to detail are critical, while maintaining a calm and professional client experience.
• Create property and hospitality imagery for websites, listings, social media and promotional campaigns, focusing on clean interiors, room features, atmosphere and brand presentation.
• Coordinate photographers, videographers and freelance crew for larger productions, balancing schedules, equipment, logistics, quality control and deadlines.
• Use professional post-production workflows to deliver consistent high-resolution imagery and cinematic visual content for both private and business clients.

AI & SEO Specialist / Copywriter - Ikonic Media / Royal Wedding Cinema - UK & Tanzania

• Deliver organic search strategies, technical SEO audits, Google Business Profile optimisation, analytics reporting and AI-search visibility improvements across UK and Tanzania websites.
• Work across crawlability, indexing, sitemaps, redirects, internal linking, metadata, structured data, GEO, AEO and EEAT.

HP Sales Expert Specialist (SES) - HP / Currys - Birmingham

(2025-06 - 2026-12)

• Advised customers on laptops, printers and accessories, translating technical needs into practical recommendations around usage, compatibility and budget.
• Provided first-line setup and troubleshooting guidance and owned customer technical queries in a fast-paced retail environment.

Sales & Technician Support - Currys - Wednesbury

(2022-11 - 2023-05)

• Troubleshot laptops, smartphones, tablets and peripherals, resolving setup/configuration faults and explaining solutions clearly to customers.

Freelance IT Consultant / Desktop Support - Self-Employed / Contract

(2009-01)

• Troubleshoot desktop, hardware, software, Windows and network faults remotely and onsite for individual users and small organisations.
• Deliver device setup, maintenance, upgrades and issue follow-up through to confirmed resolution.

PC Technician / IT Support - Trinity Worship Centre - London

(2009-01)

• Maintain 150+ systems and support 100+ users remotely, covering desktop faults, network availability, software updates, backups and remote repairs.

1st / 2nd Line Technical Support - Easy Computing Solutions - Birmingham

(2010-01 - 2012-01)

• Handled 1st/2nd line support across PCs, servers, laptops, mobile devices and networks; logged, prioritised and resolved incidents within service levels.
• Administered Microsoft Exchange accounts, deployed patches, performed backup/restore tasks and maintained technical documentation.

IT Support Technician - IATIA Accountancy Ltd - Birmingham

(2009-01 - 2010-08)

• Installed and maintained workstations, printers and scanners and supported Windows Server, Microsoft Office and network upgrades.

Network & Broadcasting Support Manager (Part-time) - CVC Radio Station

(2009-06 - 2010-06)

• Maintained PCs, LAN connectivity and studio equipment to support reliable live broadcasting operations.

HND Level 5 - Computing & Networking - Dudley College of Technology

Diploma - Networking - Macmaine School of Computing

Studies - Windows 2003 & Cisco / CCNA - London Capital Computer College

Certificate - Computer Studies - Soft Tech