Divya Inani

With extensive experience at Amazon, I excel in quality control and client-focused strategies, effectively enhancing operations and sales. My expertise in product display techniques and people management led to a sales increase at Sainsbury's. I thrive in driving excellence through teamwork, communication and innovative problem-solving, ensuring successful project outcomes and customer satisfaction.

General Merchandise Assistant at SAINSBURY'S (2025-03 – Present)

• Coordinated display strategies for promotions and seasonal changes across Habitat brand, homeware, and entertainment products.
• Ensured smooth operations through effective stock management, data upkeep, and addressing customer inquiries.
• Developed action plans to execute merchandising projects.
• Reorganized sales floor to meet company demands.
• Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Trading Assistant at SAINSBURY'S (2023-09 – 2025-02)

As a Trading Assistant, I was responsible for providing exceptional customer service at both tills and self-checkout stations, ensuring a seamless and efficient checkout experience for customers. My role involved managing daily stock replenishment, which required maintaining optimal stock levels and organising shelves to ensure product availability and presentation. I collaborated with team members to ensure the shop floor was tidy and well-organised, facilitating a pleasant shopping environment.

I also assisted in handling customer inquiries and resolving any issues promptly, contributing to customer satisfaction and loyalty.

• Additionally, I supported promotional activities by setting up displays and ensuring promotional materials were accurately presented.
• My role required attention to detail, strong organisational skills, and the ability to multitask in a fast-paced retail environment.
• Improved customer satisfaction scores by 15% through enhanced service at tills and self-checkout stations.
• Successfully managed daily stock replenishment, reducing stockouts by 20%.
• Implemented a new system for organising shelves, increasing product visibility and sales by 10%.
• Trained new team members on customer service best practices and stock management techniques.
• Received 'Employee of the Month' award for outstanding performance and dedication.
• Contributed to a 25% increase in sales during promotional periods through effective display management.

Quality Auditor at AMAZON DEVELOPMENT CENTER (2020-08 – 2023-05)

• Successfully completed Making Great Hiring Decisions (MGHD) Training and actively participated in 15 interview loops as both an interviewer and observer.
• Played a pivotal role in the QPA (Quality Process Adherence) Training Team mentoring new hires on processes related to Selling Assistant and Brand Registry.
• Conducted training sessions for new hires on key skill sets.
• Contributed to multiple pilot programs, including: Global Andon Cord (GAC) Audits: Collaborated with a team of four associates to enhance the audit form and developed training materials for GAC audits, later added to the Knowledge Repository.
• Executive Selling Partner Relations (ESPR) Audits: Audited e-mails, calls, and chats specific to the India (IN) region.
• Initiated and led internal calibration meetings post-successful implementation of the GAC skill set to ensure consistent performance standards.
• Acted as a key member of the Appeals Resolver Group focusing on GAC and seller listing appeals.
• Identified and addressed process defects within Selling Assistant blurbs, improving operational efficiency.
• Contributed to the Audit Excellence Team (AET) Newsletter, supporting knowledge sharing and communication.
• Proactively identified and resolved issues in Standard Operating Procedures (SOPs), Help Pages, PWF Drafts.
• Contributed to the Normalization of Paragon Workflows and Tools Project by identifying seller-related information (e.g., contact details, email addresses, postal addresses) within associate tools.
• Streamlining workflows by eliminating repetitive steps in the Paragon process, improving efficiency and accuracy.
• Played a key role in a UPC Exemptions Project For India-based sellers, collaborating with a team of 20 members to address a backlog in Paragon.
• Successfully resolved over 70,000 contacts within three months, ensuring seamless seller support.

Selling Partner Support Associate at AMAZON DEVELOPMENT CENTER (2018-09 – 2020-08)

• Proactively identified and resolved issues in Standard Operating Procedures (SOPs) and Amazon Help Pages.
• Contributed to the Normalization of Paragon Workflows and Tools project by identifying seller-related information (e.g., contact details, email addresses, postal addresses) within associate tools.
• Streamlining workflows by eliminating repetitive steps in the Paragon process, improving efficiency and accuracy.
• Played a key role in a UPC (Universal Product Code) Exemptions Project for India-based sellers, collaborating with a team of 20 members to address a backlog in Workflow.
• Successfully resolved over 70,000 contacts within three months, ensuring seamless seller support.

Master's of Business Administration – University Of East London (2024-05)