Divya Jyothi
Operations Manager with 6.5 years of experience
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About
Results-driven Operations Manager with 6.5 years of experience managing end-to-end operations, customer service, process optimization, stakeholder management, vendor coordination, and team leadership. Experienced in project management, content creation, vendor onboarding, pricing strategies, and educational content development.
Experience
UPSC Civil Services Examination (CSE) Preparation
Gained expertise in research, analytical thinking, problem-solving, public policy, and current affairs while developing strong time-management and communication skills.
Operations Manager
Managed end-to-end operations, customer service activities, escalation management, process optimization, KPI monitoring, stakeholder coordination, workforce planning, and service quality improvements.
Project Manager – Psychology App
Managed project delivery, content creation, vendor onboarding, pricing strategy, stakeholder coordination, project timelines, and business operations.
Content Creator & Educator at Evidyaloka
Created educational content, conducted teaching sessions, supported curriculum development, and collaborated with volunteers to improve learning outcomes.
Telemarketer at Addkraft (2016-10 – 2017-04)
Opened customer accounts, handled 50+ inbound/outbound calls daily, explained products and pricing, addressed customer concerns, and achieved sales targets through effective communication.
Subject Matter Expert (Mathematics) at Freelancer (2018 – Present)
Education Counselor at Evidyaloka (2015 – Present)
Education
Master of Psychology in Psychology – Tamil Nadu Open University (2017 – 2020)
B.Tech in Electrical & Electronics Engineering – Bharath Institute of Engineering & Technology (2010 – 2014)
