Diyanah Nokhbeh

Dynamic and solution-focused professional skilled in addressing challenges and finding effective answers to complex questions. Demonstrates reliability and a commitment to swift, high-quality task completion. Adapts well to changing environments, consistently achieving results while promoting a positive team culture. Strong emphasis on problem solving and contributing to overall team success and organizational goals.

Digital support specialist - Bupa - Trafford

(2025-11 - 2026-07)

• Owned customer guidance for app access and GP appointment booking queries
• Directed account login troubleshooting and managed account rests to restore access
• Coordinated support for a wide range of customers with different digital skill levels

Call centre retentions department - Intelling – Talk talk - Wythenshawe

(2024-09 - 2025-02)

• Handled customer inquiries and concerns related to broadband services, aiming to retain customers and reduce cancellations and loss to the company.
• Managed high volume inbound and outbound calls, addressing service issues, billing enquires and contract renewals.
• Utilized negotiation skills to offer tailored solutions, discounts, or upgrades to retain customers and improve satisfaction

Front of house - Burger stop

(2023-03 - 2024-08)

• Primary focus on preparing and serving desserts
• Managed till, handling cash and card transactions, ensuring accurate financial processing
• Addressed customer complaints related to food quality and service, providing solutions and maintaining customer satisfaction

GCSEs - Whalley Range High School (2022)

Science L2 Diploma - Science - Trafford College Northern Campus (2023-01 - 2023)

Digital and IT Skills L2 Diploma - Digital and IT Skills - Trafford College Northern Campus (2024-01 - 2024)