Dmytro Podoltsev
Information Management and Data Analytics professional
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About
I'm Information Management and Data Analytics professional with more than 10 years of experience across humanitarian and corporate sectors, specializing in CRM systems, dashboards, and data-driven reporting. I have skills in Power BI, CRM, and SQL, improving data workflows, ensuring quality reporting, and training big groups of people. I am interested in information management, MEAL, or data analyst roles, remaining flexible, and open to any position where my data and systems expertise can add value.
I have mixed corporate and humanitarian experience, proven success in CRM migrations, dashboard implementation, and team training. My goal is to strengthen organizational decision-making processes by building efficient information systems and promoting data-driven practices that enhance effectiveness and accountability
Experience
Information Management Manager at Première Urgence Internationale NGO (2022-10 – 2024-02)
- Conducted training and workshops for mobile teams
- Implemented Kobo system and Activity Info platform
- Created automated Excel databases and reporting with Power Query and Python
- Performed data cleaning, database consolidation and system updates
- Implemented document management system and data protection strategies
- Supported MEAL team with system configuration and mobile data collection
- Developed and implemented SOP for full data management process
Business Analyst at Glenmark Ukraine LLC (2021-10 – 2022-07)
- Performed Field Force KPIs
- KPIs calculation and analysis, recommendations for Field Force for performance improving
- Regular reports, publishing dashboards
- Document management and accounting department
- Performing offline and online training for internal users
- Created automated reports, publish dashboards and data visualizations and Power BI
- Designed and developed tool for collection and calculation sales from distributors and building prognosis for month, quarter and half-year period
Business Process Effectiveness Junior Manager at Takeda Ukraine, Belarus and Moldova LLC (2020-06 – 2021-10)
- Performed analysis and calculations of Field Force KPIs; provided recommendations ac.
- Implemented Salesforce CRM system, SAP Ariba, in company on Global level
- Developed SOPs for data-protection and data-management
- Collected, disaggregated and made analyst of pharmacy chains and make prognosis of sales
- Designed dashboards and regular reports using Power BI
- Delivered internal user training sessions
- Managed departmental documentation and accounting
- Created and maintained data visualizations
- Supported CRM processes and data quality initiatives
CRM/BI Administrator at Takeda Ukraine, Belarus and Moldova LLC (2015-10 – 2020-06)
- Business administration CRM-system
- Performed Field Force KPIs
- KPIs calculation and analysis, provided recommendations for Field Force for improving performance, raise sales for 5,3% per year
- Document management and accounting of department in 1C: Accounting Suite and SAP Ariba
- Created reports, publishing dashboards and data visualizations and Power BI
- Prepared all training materials (step-by-step instructions, video materials) for CRM system
- Performed offline and online training for internal users (10 - 320 users)
- Developed reports utilizing Business Intelligence tools in QlikView
Technical Support Specialist at IQVIA, formed Cegedim (CRM systems) (2011-03 – 2015-10)
- Business administration and configuration of the own and client's CRM-system
- Solution of the incidents with global teams from different countries (technical and development teams)
- Support of internal IT infrastructure and telephony OMC Oktel Office, VoIP telephony (Alcatel)
- Created ad-hoc data extractions and data load to Oracle DB
- Working with Issue & Project Tracking Software, such as JIRA, SMART
Helpdesk Operator at Corbina Telecom (Telecommunication Company) (2013-08 – 2014-02)
- Communication with customers
- Configuration and support of users' Internet, localnet, IPTV
- Configuration of Switches
- Support of users' devices
CRM-manager at AstraZeneca (Pharmaceutical Company) (2012-09 – 2013-02)
- Performed Field Force KPIs stabilizing actions
- Prepared training materials and performed Field Force trainings
- KPIs calculation and analysis, provided further recommendations for Field Force for performance improving
- Managing CRM system, users' support & maintenance requests
Education
High Degree in Computer Science Engineering – National Aviation University (2010-09 – 2011-05)
High Degree in Medical Engineering – National Aviation University (2006-09 – 2012-02)
Oracle 11g: Basics of SQL – Training Center Practicum (2013)
Microsoft SWIFT - to developers – Microsoft Virtual Academy
PL-SQL for advanced users – Microsoft Virtual Academy
