Dmytro Podoltsev

I'm Information Management and Data Analytics professional with more than 10 years of experience across humanitarian and corporate sectors, specializing in CRM systems, dashboards, and data-driven reporting. I have skills in Power BI, CRM, and SQL, improving data workflows, ensuring quality reporting, and training big groups of people. I am interested in information management, MEAL, or data analyst roles, remaining flexible, and open to any position where my data and systems expertise can add value.

I have mixed corporate and humanitarian experience, proven success in CRM migrations, dashboard implementation, and team training. My goal is to strengthen organizational decision-making processes by building efficient information systems and promoting data-driven practices that enhance effectiveness and accountability

Information Management Manager at Première Urgence Internationale NGO (2022-10 – 2024-02)

• Conducted training and workshops for mobile teams
• Implemented Kobo system and Activity Info platform
• Created automated Excel databases and reporting with Power Query and Python
• Performed data cleaning, database consolidation and system updates
• Implemented document management system and data protection strategies
• Supported MEAL team with system configuration and mobile data collection
• Developed and implemented SOP for full data management process

Business Analyst at Glenmark Ukraine LLC (2021-10 – 2022-07)

• Performed Field Force KPIs
• KPIs calculation and analysis, recommendations for Field Force for performance improving
• Regular reports, publishing dashboards
• Document management and accounting department
• Performing offline and online training for internal users
• Created automated reports, publish dashboards and data visualizations and Power BI
• Designed and developed tool for collection and calculation sales from distributors and building prognosis for month, quarter and half-year period

Business Process Effectiveness Junior Manager at Takeda Ukraine, Belarus and Moldova LLC (2020-06 – 2021-10)

• Performed analysis and calculations of Field Force KPIs; provided recommendations ac.
• Implemented Salesforce CRM system, SAP Ariba, in company on Global level
• Developed SOPs for data-protection and data-management
• Collected, disaggregated and made analyst of pharmacy chains and make prognosis of sales
• Designed dashboards and regular reports using Power BI
• Delivered internal user training sessions
• Managed departmental documentation and accounting
• Created and maintained data visualizations
• Supported CRM processes and data quality initiatives

CRM/BI Administrator at Takeda Ukraine, Belarus and Moldova LLC (2015-10 – 2020-06)

• Business administration CRM-system
• Performed Field Force KPIs
• KPIs calculation and analysis, provided recommendations for Field Force for improving performance, raise sales for 5,3% per year
• Document management and accounting of department in 1C: Accounting Suite and SAP Ariba
• Created reports, publishing dashboards and data visualizations and Power BI
• Prepared all training materials (step-by-step instructions, video materials) for CRM system
• Performed offline and online training for internal users (10 - 320 users)
• Developed reports utilizing Business Intelligence tools in QlikView

Technical Support Specialist at IQVIA, formed Cegedim (CRM systems) (2011-03 – 2015-10)

• Business administration and configuration of the own and client's CRM-system
• Solution of the incidents with global teams from different countries (technical and development teams)
• Support of internal IT infrastructure and telephony OMC Oktel Office, VoIP telephony (Alcatel)
• Created ad-hoc data extractions and data load to Oracle DB
• Working with Issue & Project Tracking Software, such as JIRA, SMART

Helpdesk Operator at Corbina Telecom (Telecommunication Company) (2013-08 – 2014-02)

• Communication with customers
• Configuration and support of users' Internet, localnet, IPTV
• Configuration of Switches
• Support of users' devices

CRM-manager at AstraZeneca (Pharmaceutical Company) (2012-09 – 2013-02)

• Performed Field Force KPIs stabilizing actions
• Prepared training materials and performed Field Force trainings
• KPIs calculation and analysis, provided further recommendations for Field Force for performance improving
• Managing CRM system, users' support & maintenance requests

High Degree in Computer Science Engineering – National Aviation University (2010-09 – 2011-05)

High Degree in Medical Engineering – National Aviation University (2006-09 – 2012-02)

Oracle 11g: Basics of SQL – Training Center Practicum (2013)

Microsoft SWIFT - to developers – Microsoft Virtual Academy

PL-SQL for advanced users – Microsoft Virtual Academy