Member Representative - Nationwide Building Society
(2019-02)
- Opening new accounts – dealing with risks associated with customer personal details and strong knowledge of GDPR
- Day to day banking and admin duties and calls
- Taking contact centre calls
- Dealing with high volume workload with fixed deadlines
- Dealing with family bereavements
- Meeting customer requirements
- Working alongside set policies and procedures
- Promoting digital channels to customers/members of Nationwide alongside assisting them with saving money
- Supporting customers/members to make them financially better
- ATM routines, balancing the branch and accuracy
- Ordering and requesting for deliveries of large cash orders
- Taking responsibly of the whole branch in unexpected circumstances
Bank Staff - Bank Staff for Royal Wolverhampton Trust
(2016 - 2019)
- Day to day admin duties
- Deal with all telephone enquiries in an efficient and courteous manner
- Filing notes and working across the system to ensure information is entered quickly and accurately
- Ensure that the patients notes are up to date and in correct order
- Ensure that all the filing of results and other patients' information is accurately filled in the notes
Care Assistant - Petersfield Carehome - Handsworth
(2020-06 - 2023-10)
Kept an awareness of all relevant service developments and participate in all aspects of customer services, proactively seeking opportunities for learning and self - development so as to improve efficiency of service delivery.
- Accurately collected and recorded customer information, and where necessary, completed timely referrals to either internal or external service points by using agreed means of information transmission
- Prepared meals and assisted with feeding, as well as taking out clients shopping when needed
- Working closely with patients – helping with personal hygiene, breakfast and lunch
- Assisting with reception/admin duties
Beauty Therapist - Self-Employed
(2017-08 - 2019-01)
- Highly presentable with excellent customer service communication skills
- Handling Service queries in a polite and professional manner
- Welcoming clients to the salon and administration duties
- Retail advice and building clientele for repeat business
- Actively upselling and cross selling treatments and retail products
- Knowledge professional skin care and treatments
Customer Service - Footman James (Towergate) Classic Car Insurance
(2018-01 - 2018-04)
- Interact with customers by taking incoming and making outbound calls to build the strong relation where appropriate by meeting customer needs
- Show interest and deliver a great customer experience
- Helping and advising customers by making mid- term adjustment or renewing their Insurance policies
- Developed the new approach for the customer services to ensure personal compliance with internal and external procedures and regulations within area of responsibility, including key control and information security
Banking Consultant - Halifax - West Bromwich
(2002-08 - 2017-08)
Facilitate the branch manager to achieve the branch customer plan by improving ownership of individual and minimum proficiency standards. Efficiently provide the assistance to the customer by helping to meet the customer requirement in proficient manner within the time frame. Set and fulfil with customer treatment standards, FCA rules and principles to deliver the right outcome for customers.
- Developed the new approach for the customer services to ensure personal compliance with internal/external procedures and regulations within areas of responsibility, including key control and information security
- Successfully managed a high-volume workload within a deadline-driven environment by handling customer complaints professionally, providing seamless handovers to an accredited complaint handler where required
- Resolved customer's complaint to address them according to company policies, and helped in financial difficulty
Customer Advisor - Halifax
Excellently built and sustained relationship with customers and helped them to make and save money by making referrals to the most appropriate colleague. Actively delivered optimal service in response to customer call whilst working flexibly to help customer across all service area.
- Retained the customer confidence, and ensured good cash and key control practices by compelling ownership of counter, ATM routines, balancing and accuracy
Counter Services Assistant - Post Office - West Bromwich
(2000 - 2002)
Quality controller - Bugsy Baby Wear - West Bromwich
