Dom Ash

A detail-oriented and compliance-focused Business Support and Operations professional with 4+ years' experience supporting regulated environments across property and housing sectors. Skilled in compliance monitoring, stakeholder coordination, data management, and process administration within high-volume operational settings. Proven ability to manage complex workloads, maintain accurate records, and support regulatory requirements, including tenancy legislation, safety compliance, and financial processes.

Recognised for strong attention to detail, clear communication, and delivering efficient, compliant outcomes across multiple stakeholders.

Property Manager at Chase Evans (2024-03 – 2025-11)

Supported operational and compliance management across a portfolio of 150–200 accounts (properties), ensuring adherence to regulatory and contractual requirements.

• Supported operational and compliance management across a portfolio of 150–200 accounts (properties), ensuring adherence to regulatory and contractual requirements.
• Maintained and validated compliance documentation (Gas Safety, EPC, PAT, EICR), ensuring records were accurate, up to date, and audit-ready.
• Managed high-volume inbox and acted as a first point of contact for stakeholder queries, ensuring timely resolution and consistent communication.
• Coordinated end-to-end administrative processes, including tenancy lifecycle management, documentation handling, and compliance submissions.
• Maintained data integrity across internal systems (Radar), ensuring accurate record-keeping and supporting reporting requirements.
• Liaised with internal teams and external contractors to track and resolve operational issues, improving response times and service delivery.
• Produced regular updates and reports for stakeholders, supporting transparency and informed decision-making.

Property Manager at Grosvenor Group – Ethos Facilities (2021-12 – 2023-12)

Supported service operations within a regulated environment, ensuring compliance with health & safety and operational standards across residential and commercial accounts.

• Supported service operations within a regulated environment, ensuring compliance with health & safety and operational standards across residential and commercial accounts.
• Coordinated workflow and job tracking using systems including Commusoft and Planon, maintaining accurate and up-to-date records.
• Monitored planned maintenance schedules (PPM) to ensure compliance obligations were consistently met.
• Managed stakeholder communication across landlords, tenants, and internal teams, providing timely updates and resolving queries.
• Maintained documentation and service records to support compliance reporting and operational oversight.
• Assisted in coordinating multiple projects, ensuring deadlines, compliance requirements, and service standards were achieved.

Property Manager (Temporary) at Peach Properties (2021-06 – 2021-12)

Provided administrative support across compliance and tenancy processes, ensuring documentation was complete and aligned with regulatory standards.

• Provided administrative support across compliance and tenancy processes, ensuring documentation was complete and aligned with regulatory standards.
• Maintained accurate records and supported data management across tenancy agreements and compliance documentation.
• Coordinated communication between stakeholders to support efficient issue resolution and service delivery.
• Supported reporting and administrative processes to improve organisation and record accessibility.

Property Inspector / Admin at ZO Properties & Investment (2020-09 – 2020-12)

Conducted inspections and produced structured reports, supporting compliance monitoring and operational decision-making.

• Conducted inspections and produced structured reports, supporting compliance monitoring and operational decision-making.
• Managed incoming stakeholder queries via phone and email, ensuring professional and timely responses.
• Supported administrative processes across lettings and property management teams, ensuring accurate documentation and compliance adherence.
• Maintained up-to-date knowledge of relevant legislation to support compliant operations.

Finance Administrator at Axis Europe Plc (2019-07 – 2020-08)

Processed and validated subcontractor invoices, ensuring accuracy and compliance with financial procedures in the housing sector.

• Processed and validated subcontractor invoices, ensuring accuracy and compliance with financial procedures.
• Maintained financial records and supported reconciliation processes, contributing to accurate reporting.
• Assisted with monthly CIS returns to HMRC, ensuring regulatory compliance.
• Liaised with internal and external stakeholders to resolve queries and maintain smooth financial operations.

BA (Hons) in Accounting & Business Management – De Montfort University (2013-09 – 2016-05)

BTEC in Business Studies – Orpington College (2010-09 – 2013-06)

GCSEs – Forest Hill Boys Secondary School (2007-09 – 2009-06)