Dominic Ifeanyi

IT professional offering a progressive eight-year career in IT. Experienced Information Technology Support Specialist with a demonstrated history of delivering exceptional Technology Support Services.

Skilled in End User Compute, Enterprise Architecture, IT Service Management, Management, and Security, Business Relationship Management, Customer Management, and Solution Delivery Expert engineer with years of experience in Computer Engineering, Network Engineering, Software deployment, IT user-support, technical support and Network system security. Certified to work with HP Systems.

• Implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future business requirements. 

• Support, setup and configure switching, wireless networks, routing and security in multi-server environments. 

• Help product managers improve offerings by relaying constructive feedback 
• Trace root causes of malfunction using specific diagnostic procedures. 
• Set up systems and equipment for use, configuring, installing and settings to optimize performance. 
• Document troubleshooting procedures and updated system records in detail. 
• Identify and resolve hardware, software, and network problems with good troubleshooting abilities and strong technical knowledge. 
• Increase numbers of tickets handled by serving numerous customers via telephone and email. 
• Prevent recurrence by educating customers on reasons for malfunctions and ways to avoid future issues.
  • uphold excellent relationships with on-site users by quickly handling diverse problems 
  • Assist customers with device-related problems for mobile tablets and iPad. 
  • Improve system component compatibility in collaboration with engineers and software developers. 
  • Identify and correct update issues with thorough testing of software patches and fixes. 
  • Evaluate and predict system performance under diverse operating conditions with computer models. 
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• Maintain primary technical ownership of service support tickets by working effectively with available technical resources. 
• Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services. 
• Ensure the stable operation and efficient performance of company networks. 
• Monitor system capacity to determine its effect on performance and recommend enhancements to meet 
• Install and configure all network hardware and equipment, including routers, switches, hubs, and so on. 
• Inspect, maintain, and where necessary replace network cabling, voice/data jacks, and other networkrelated equipment. 
• Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure. 

EDUCATION

UNIVERSITY OF SUNDERLAND  Sunderland, United Kingdom  Masters in Cybersecurity; Major in Cybersecurity and incidence analysis In View 

CARITAS UNIVERSITY, Enugu, Nigeria 

Bachelor’s in computer science with Honors  May 2012 

• Held the post of Director of ICT 

• The best Network Engineer in the department 

Jibril Martins High School, Agege, Lagos State

Senior Secondary School Certificate Examination June 2005 • Best in Mathematics 

First Specialist School, Lagos, Lagos 

First School Leaving Certificate, May 2001 

• Best in Mathematics