Don Fernandes

Creative, analytical and goal oriented professional with the ability to identify, research, and present business improvement opportunities as desired. Efficient at problem solving administrative delays within challenging time-critical projects. Reliable and dependable team-worker to achieve project goals.

Proven ability and willingness to learn new technical skills that improves workplace efficiency and value. Enthusiastic about building trust to promote marketing concepts. Focused on achieving business goals that benefit consumers by prioritising and negotiating completion of tasks within cost-efficient schedules.

Temporary employment - ADECCO / BEST CONNECTION - Berkshire

(2018-11)

Local administration logistics and warehousing business support for national supplier haulage and retailer stock replenishment services.

Social Housing Administration and Financial Analyst - Swindon Borough Council - Swindon

(2008-06 - 2018-10)

• Assisting Social Housing Tenancy Advice Support and debt recovery
• Assist vulnerable customers and tenants to avoid unnecessary eviction notices.
• Safeguard tenant's personal financial household budgetary commitments and savings.
• Identify and challenge inconsistent business administration practices to optimise welfare benefit support by individual caseload.
• Solve problems with non-compliant breached Council tenancy administration processes.
• Present tenant initiatives to arbitrate Council Housing debt arrears with various businesses including: commercial banks, local government and housing ombudsmen, Ministry of Housing, Information Commissioner's Office, Credit Reference Agencies, Financial Conduct Authority, police, social welfare authorities and Council operated community support services.
• Maintain frequent lead generation and update activity reports with business associates.
• Research principles used to maintain an individual's credit performance and accountability to avoid insolvency and tenancy arrears.
• Demonstrate awareness of the importance for consumer data protection with effective writing, comparative data analysis, and problem-solving skills.
• Referred issues of important exceptions and omissions inside tenancy agreements to Council Tenancy Complaints Review Panel and Police Authority or Tribunals for adjudication and settlement.
• Regularly presented adverse housing tenancy arrears and complaints to authorities and Ombudsmen to investigate and rectify.
• Assisted Council tenants to improve their financial credit performance to prevent further debt and rent arrears.
• Knowledge awareness of Landlord and Tenant Act 1985.

Contract Warehouse Operative - Blue Arrow, Honda Logistics UK - Swindon

(2016-10 - 2017-03)

Customising assembly plant orders for automotive parts based upon daily stock replenishment requirements. Honda factory closes in 2021 and employment contract terminated.

Contract Warehouse Operative - B&Q Distribution Centre - Swindon

(2016-04 - 2016-06)

• Prepare warehouse merchandise to customer orders in readiness for despatch.
• Trained to use standard mobile machine handling equipment for use inside the warehouse.

Contract Business and Financial Analyst - Swindon Borough Council - Swindon

(2013-01 - 2016-12)

Social Housing and Tenancy Advice Support

Temporary Web Digital Media Marketing Associate - HiBu (Yellsites) - READING

(2013-01 - 2013-12)

• Collaborated with customers to develop website that met their needs and expectations.
• Researched customer's business prior to telephone consultation.
• Completed copywriting of business advertisements after telephone consultation interviews with customers.
• Administered customer accounts through SAP.
• Wrote engaging content for their standard website.
• Developed website using proprietary HiBu FatWire web-composition software.
• Confirmed customer's acceptance before uploading personalised business website to network server.
• Completed customer specification websites within two weeks of initial consultation.

RSA III Office Skills Diploma - St Edmund Campion, Iffley, Oxford

Business Administration - Pearson (2018-05)

Personal and Social Skills - City & Guilds (2018-04)

Level 2 Spreadsheet, Word Processing & Database - British Computer Society (Ofqual) (2014-03)

A Level (2) and GCSE (7) - Maths and English language