Donell Safo

Professional Indemnity & Financial Lines Claims Adjuster with London Market experience managing delegated authority claims from notification through to settlement. Experienced in coverage analysis, policy interpretation, liability assessment and claims strategy, working closely with brokers, TPAs, underwriters and legal representatives. Analytical and commercially minded, with a structured approach to investigating claims, evaluating financial exposure and delivering fair, timely outcomes.

Seeking to further develop my career within Professional Indemnity and Financial Lines claims.

Operations Support - TimeWise Virtual

(2026-07)

• Provide operational and administrative support across client projects.
• Assist with scheduling, invoicing and business administration.
• Produce management information and operational reports.

Claims Adjuster - Newline Group - London

(2025-12 - 2026-05)

• Managed a portfolio of Professional Indemnity and Financial Lines claims from notification through to settlement.
• Conducted detailed coverage analysis by interpreting policy wordings, exclusions and conditions.
• Assessed liability and financial exposure to support reserving and claims strategy.
• Applied Reservation of Rights (ROR) and declinature decisions where appropriate. Worked collaboratively with brokers, TPAs, coverage counsel and underwriters to achieve timely claim resolution.

Claims Operations Technician - Optio Group - London

(2024-01 - 2025-05)

• Supported claims across Professional Indemnity, Cyber, Political Risk and Medical Billings.
• Supported delegated authority and open market claims within the Lloyd's market.
• Processed claims using CLASS and ECF.
• Produced bordereaux and management information reports.
• Supported exposure assessments, reserving activities and process improvements.

Marketing Intern - Optio Group

(2023-01 - 2023-12)

Marketing & ESG Intern - Capital Group

(2022-01 - 2022-12)

Data & Research Intern - Diversity Development Group

(2021-01 - 2021-12)

Warehouse Operative - Amazon

(2019-01 - 2021-12)

BSc (Hons) - Sociology with Quantitative Methods - University of Warwick (2018-01 - 2022-12)