Donna Fiorello

I currently work at a GP surgery where I oversee the administration and reception team, ensuring the smooth day-to-day running of the front office. My role involves coordinating staff, supporting patient services, managing administrative processes, and maintaining high standards of communication and organisation. I take pride in creating an efficient and welcoming environment for both patients and staff while helping the practice operate effectively.

I have developed my career within general practice, beginning as a receptionist and progressing into a leadership role. Through this progression, I have gained extensive experience in patient services, administrative processes, and the day-to-day operations of a busy GP surgery. I now oversee the administration and reception team, supporting staff, coordinating workflows, and ensuring efficient and high-quality service delivery for patients and the wider practice.

I hold a Distinction in a Team Leader Apprenticeship within General Practice, which has strengthened my leadership, communication, and team management skills in a healthcare setting. I also have a Diploma in Customer Services, supporting my ability to deliver high-quality patient care and manage service standards effectively. In addition, I have completed my A Levels and GCSEs, providing a strong academic foundation that supports my professional development.