Cultivation Supervisor at Acadian Seaplants Limited (2024-08 – Present)
- Supervise harvest and sanitation operations, ensuring safety, efficiency, and compliance with company standards.
- Lead, train, and support a team of 10+ employees, including scheduling, payroll, and performance management.
- Conduct employee performance reviews and provide coaching to improve productivity and engagement.
- Develop and maintain Standard Operating Procedures (SOPs) and training materials.
- Perform respirator fit testing and enforce PPE and workplace safety requirements.
- Maintain sanitation records and audit-ready documentation.
- Collaborate with management and logistics teams to achieve production and quality targets.
Boom Truck Operator / Lead Hand at Acadian Seaplants Limited (2020-02 – 2024-08)
- Operated boom truck and equipment safely to support production and material movement activities.
- Conducted pre-trip inspections and ensured scale systems and equipment were operating correctly.
- Coordinated work crews and directed field operations while serving as Lead Hand.
- Communicated effectively with multiple departments to maintain workflow and productivity.
Seaweed Harvester at Acadian Seaplants Limited (2003-07 – 2020-02)
- Harvested and unloaded seaweed using boom, winch, and grapple equipment.
- Maintained harvesting equipment and ensured compliance with quality standards.
- Supported loading, processing, and seasonal production objectives.
MyTime Support Specialist / Quality Assurance Specialist at Web.com / Network Solutions (2013-09 – 2020-01)
- Provided technical support for MyTime scheduling and workforce management systems through phone, email, and ticket-based support channels.
- Delivered email support and troubleshooting for website, hosting, and email-related issues.
- Assisted customers with website management platforms, including WordPress and Joomla CMS.
- Performed basic HTML editing and troubleshooting to resolve website display and functionality issues.
- Supported DNS, email configuration, and web hosting inquiries, including hosted exchange and technical configuration issues.
- Conducted quality assurance reviews of fulfillment orders and customer interactions to ensure compliance with company standards.
- Provided coaching and feedback to support agents to improve quality scores and performance.
- Created and maintained process documentation and knowledge resources to improve operational efficiency.
- Collaborated with cross-functional teams to resolve escalated technical issues and deliver timely solutions.
Technical Support Representative at Kwik-Link Internet Services (2000 – 2003)
- Provided technical support for internet, email, and computer systems for residential and business customers.
- Assisted with internet setup, email configuration, and connectivity troubleshooting.
- Installed and supported customer computer systems including software setup and basic hardware support.
- Guided customers through modem installation, network setup, and email client configuration.
- Resolved technical issues via phone and in-person support while maintaining strong customer service.
