Dorado Ngoy

Dorado am an innovative, adaptable, and solutions-oriented engineer with thought leadership skills. He has the capacity to build, motivate, and collaborate with diverse people to achieve common goals. He is a confident communicator and possesses excellent interpersonal skills to forge strong partnerships and mobilize teams that support the company's vision. A mechanical engineering professional passionate about the energy industry, thriving through project participation and execution.

Marine Warranty Surveyor - Grassfield Maritime Consultants Ltd / RROC Industrial Limited

(2021-11)

• Review of engineering procedures, task plans, method statement, checklists and reports for marine operations and subsea work scopes including pre-commissioning.
• Offshore site attendance and issue CoA for SURF installation of subsea assets.
• Checking rigging equipment and certs, deck plans, sea-fastening and issue CoA.
• Attendances for lifting and load-out of warrantable subsea assets onto vessels such as HLV, PSV, OCV
• Witness and sign-of SURF on/off-shore testing operation activities.
• Daily and progress report writing of project operation
• Supporting lead and senior surveyors and engineers to deliver project safely.

Customer Experience Manager - William Hill

(2017-03 - 2019-05)

• Provided great customer experience following established operating procedures and company policies.
• Built rapport, and discussed products and promotions in a friendly and welcoming environment.
• Facilitated team training and coaching on all in-shop betting products, including gaming machines and special offers.
• Completed all security and operational requirements when handling cash and banking transactions.
• Showcased leadership abilities and ensured staff understood and adhered to Gambling Commission regulations.

French Speaking Advisor - Direct Line Group

(2016-03 - 2016-09)

• Efficiently handled calls from various customers to review insurance policies and determine coverage.
• Managed insurance claims across different brands, including Direct Line, Green Flag, and Churchill.
• Educated customers on the insurance claim processes and deployed a methodical approach to facilitate understanding.
• Informed customers of any developments while liaising with a network of service providers as well as third-party suppliers, domestically and internationally.

Retail Operative - Primark Stores Ltd. - Glasgow

(2013-04 - 2016-03)

• Balanced and operated cash register with excellent accuracy levels, reconciling at the start and end of each shift.
• Worked closely with shift manager to resolve and handle customer complaints, processing refunds whenever necessary.
• Maintained exceptional customer service and employed organizational effectiveness in assisting effectively and promptly.

BSc. - Mechanical Engineering with Oil and Gas studies - Aberdeen University (2021-11)

BA. - Arts in Management - Glasgow Caledonian University (2012-11)

HND - Business Administration - Glasgow Clyde College (2011-06)