Marine Warranty Surveyor - Grassfield Maritime Consultants Ltd / RROC Industrial Limited
(2021-11)
- Review of engineering procedures, task plans, method statement, checklists and reports for marine operations and subsea work scopes including pre-commissioning.
- Offshore site attendance and issue CoA for SURF installation of subsea assets.
- Checking rigging equipment and certs, deck plans, sea-fastening and issue CoA.
- Attendances for lifting and load-out of warrantable subsea assets onto vessels such as HLV, PSV, OCV
- Witness and sign-of SURF on/off-shore testing operation activities.
- Daily and progress report writing of project operation
- Supporting lead and senior surveyors and engineers to deliver project safely.
Customer Experience Manager - William Hill
(2017-03 - 2019-05)
- Provided great customer experience following established operating procedures and company policies.
- Built rapport, and discussed products and promotions in a friendly and welcoming environment.
- Facilitated team training and coaching on all in-shop betting products, including gaming machines and special offers.
- Completed all security and operational requirements when handling cash and banking transactions.
- Showcased leadership abilities and ensured staff understood and adhered to Gambling Commission regulations.
French Speaking Advisor - Direct Line Group
(2016-03 - 2016-09)
- Efficiently handled calls from various customers to review insurance policies and determine coverage.
- Managed insurance claims across different brands, including Direct Line, Green Flag, and Churchill.
- Educated customers on the insurance claim processes and deployed a methodical approach to facilitate understanding.
- Informed customers of any developments while liaising with a network of service providers as well as third-party suppliers, domestically and internationally.
Retail Operative - Primark Stores Ltd. - Glasgow
(2013-04 - 2016-03)
- Balanced and operated cash register with excellent accuracy levels, reconciling at the start and end of each shift.
- Worked closely with shift manager to resolve and handle customer complaints, processing refunds whenever necessary.
- Maintained exceptional customer service and employed organizational effectiveness in assisting effectively and promptly.
