Dorcas Ajibade

An exceptional professional adept in customer service, communication, multitasking, and attention to detail. Dedicated to delivering premium service, fostering team collaboration, and resolving issues effectively. Experienced in call centre and retail operations, with a proven track record of exceeding expectations and achieving customer satisfaction through well-informed recommendations and relationship-building abilities.

Core Cleans – Customer Service Representative September 2021– December 2023

 To ensure dependability and accuracy, collect up-to-date customer information and update customer databases frequently.

 Keep track of client complaints, respond to them, escalate serious problems, and follow up with the right people to make sure they are resolved properly.

 Establish long-lasting connections and trust with customer accounts through transparent and active dialogue.

 Achieve phone handling quotas and personal/customer service team targets.  Maintain client interaction logs, handle customer accounts, and file paperwork.  Follow communication procedures, guidelines, and policies.

 Take the extra mile to engage customers.

Enchanted Lounge boutique – Sales Assistant October 2019-August 2021

 Processed customers’ orders in short time with no complaints  Processed customer orders and payments at till daily

 Took Inventory and examined merchandise to identify items to be reordered

 Top Notch interaction with customers providing them with adequate assistance with items in the store

 Assisted with store maintenance in line with standards to always ensure safe and clean environment for customers.

 MSc In Accounting and Finance 2024-Present

University Of Bolton, England

 BSc in Economics 2018

Babcock University, Nigeria