Douglas Frederick Eele

Experienced customer service professional with many years of retail experience providing excellent customer support in fast-paced environments. Skilled in handling customer inquiries, resolving complaints, building customer relationships, and working as part of a team. Seeking a remote customer service or online support role where strong communication and problem-solving skills can be used to deliver excellent customer experiences

Supervisor at Cotswold outdoors (2026-03 – 2026-06)

Duties include Customer service and selling. Cash handling, banking, and health and safety and pricing. Taking in Deliveries. Processing C&C and post outs.

Assistant Manager at The Range-Swindon (2023-10 – 2026-03)

Running the Iceland shop in shop. Arts and Crafts, furniture and Lighting departments. Duties include Setting up promotions, and Health and safety. Merchandising, Training new Colleagues, Cash handling and taking in deliveries. EPT trained and Key holder.

Duty Manager at Wickes-Swindon (2022-07 – 2023-10)

Duty Manager for the shop floor. Duties include, Stock management, investigation short falls, implementing promotions and Cash management. Back door processes, health and safety and Pricing. First Aide. Fork-lift and EPT trained. Key-holder.

Deputy Manager at B&M bargains-Swindon (2020-05 – 2022-07)

Running the store in the absence of the store Manager. Duties include, Planning rota, through WFM. Cash management, implementing promotions, and new department planograms. Trigger reports and investigating shortfalls in deliveries and running stock-takes. Planning new activates and process. Supporting other stores, Inducting and training. Fork-lift trained.

Floor Manager at B&M (2015-03 – 2020-05)

Customer service Agency work at Carpeo-Swindon (2014-12 – 2015-03)

Role ended during the probation period because it wasn't the right fit

Sales at Handy Garden machinery (2014-09 – 2014-11)

Supervisor at Kwik fit (2013-01 – 2014-09)

Sales Floor Manager at Comet (2012-06 – 2012-12)

Store Manager at Game group stores ltd. (2007-12 – 2012-03)

Store Manager at Robert Dyas holding ltd. (1999-05 – 2007-12)

BWS Manager at j Sainsburys-Godalming (1998-10 – 1999-05)

Assistant Manager at Robert Dyas LTD. (1997-06 – 1998-10)

Management trainee at Robert Dyas Ltd (1996-06 – 1997-06)

Supervisor at Robert Dyas Ltd.-Farnham (1991-05 – 1996-06)

Sales Assistant at L.H Turtle ltd. (1989-10 – 1991-03)

Department head

Sales assistant at Texas Homecare LTD. (1986-10 – 1989-10)

1986

O level English language and Drama

CSE, Mathematics, English Literature, RE, Physics, Geography and History.

1997

BTEC

General management 1 and 2

Finance

People

Marketing.

1998

City and guilds Youth work.