Douglas Keillor

A highly professional Manager with a track record over 12 years working across a breadth of roles within the retail and cleaning sectors. Well versed in coordinating teams to provide exceptional service with a drive to continually improve processes for efficiency. Strong leadership skills with the ability to communicate concisely and articulately at all levels and a real passion 

• Solid and proven ability in managing fast paced operations with teams staff to meet all targets successfully.
• Strong focus on consistently meeting KPIs across key areas including sales, costs, people and compliance and nurturing / developing high performance customer service cultures.
• Understanding of margins, costs and expenditure in supporting the achievement of overall business objectives.
• Supporting the implementation of marketing campaigns to drive brand awareness across market segments.
• Coordinating warehousing / storage operations, stock control, cleaning and loss prevention activities.
• Driving cultural change with a people-oriented leadership style and ensuring continued employee engagement levels.
• Training and developing staff to strive for service excellence, as well as coordinating the recruitment and selection process for the hiring of new personnel.
• Consistently maintaining exceptional health and safety standards and ensuring business compliance with legislation.
• Creating performance analysis reports for senior management and key business stakeholder review.
• Proficiency in the use of IT / software packages including the Microsoft Office Suite (Word, Excel, Outlook).

Diss High School Sixth Form

• GNVQ Advanced Level in Business Studies

Diss High School

• GCSEs incl. English and Mathematics