Drew Brown

Resourceful IT professional with a strong foundation in desktop support and technical assistance. Experienced in hardware troubleshooting, software deployment via SCCM, and Active Directory management. Proven ability to support users remotely and contribute to system migrations, such as Windows 7 to 10. Adept at network troubleshooting and data analysis, ensuring efficient operations and clear reporting. Seeking to leverage comprehensive IT skills to contribute to a dynamic team.

Bus Driver - Go North East - Gateshead

(2026-06)

Bus Driver - First West of England - Weston-super-Mare

(2025-03 - 2026-01)

• Ensured passenger safety and accurate fare collection during the operation of various buses.

Customer Service Advisor - Teleperformance - Bristol

(2024-04 - 2024-08)

Private Hire Driver - Apple Central Taxis - Weston-super-Mare

(2024-01 - 2024-03)

Private Hire Taxi Driver - Techxi Limited

(2023-07 - 2023-12)

Project Coordinator / Office Manager - Real South West CIC - Wes, OK

(2022-10 - 2023-01)

Multi Drop Delivery Driver - Self employed - Bristol

(2022-09 - 2022-10)

Customer Support Engineer - EC Computers - Almondsbury

(2022-04 - 2022-08)

Desktop Support Engineer - Teleperformance - Bristol

(2021-05 - 2022-04)

• Managed hardware support for the business, including coordinating third-party engineers for on-site repairs of devices, primarily printers and laptops.
• Provided remote user support utilising specialised tools.
• Contributed to the successful completion of the Windows 7 to Windows 10 migration project.
• Amended user accounts and group memberships within Active Directory.
• Deployed applications by assigning computer accounts to relevant groups for software distribution via SCCM/MECM.
• Troubleshot network issues by analysing firewall and proxy logs.
• Executed minor network modifications, including VLAN switching.

Data Analyst - Teleperformance - Bristol

(2020-07 - 2021-05)

• Assisted management in reporting agent performance metrics and aligning knowledge base tagging with client requirements.
• Analysed customer feedback regarding new devices and applications to identify trends and areas for improvement.

Customer Service Advisor - Teleperformance - Bristol

(2019-10 - 2020-05)

• Delivered technical support to customers concerning laptops, phones, and other electronic devices.
• Escalated complex or unresolved issues to the appropriate teams.
• Advised customers on device selection by comparing various models.
• Transitioned to the email support team to manage and resolve customer inquiries received via email.

Service Desk Analyst - Yeo Valley Farms Production Ltd - Axbridge

(2019-05 - 2019-08)

• Disseminated critical information to designated personnel and online platforms.
• Catalogued equipment by affixing asset tags and recording details on an internal web portal.
• Delivered customer service support to end-users.
• Undertook site visits to ensure the correct setup of PCs and configuration of user settings.
• Operated effectively under stringent deadlines to support Directors and the Senior Leadership Team.
• Ensured meticulous logging of all call details within the helpdesk portal.

Exams Apprentice - WESTON COLLEGE - Weston-super-Mare

(2018-02 - 2019-05)

• Processed examination results and dispatched certificates to nine OLASS prisons.
• Coordinated the allocation of rooms and invigilators for student examinations.
• Gained proficiency in software utilized for managing results and student databases across Further Education, Higher Education, and Apprenticeship programs.
• Organised and filed returned certificates from unsuccessful delivery attempts.
• Shadowed experienced colleagues to acquire comprehensive understanding and practical skills.

Crew Member - Lambtrad t/a Mcdonalds Restaurants - Western Links

(2016-09 - 2018-02)

• Served customers and distributed food orders accurately.
• Managed customer orders utilising a side-by-side drive-thru system configuration.
• Presented food orders to customers at the final drive-thru window.

GCSE or equivalent - Computing - Weston College (2016-09 - 2017-07)

GCSE or equivalent - Churchill Academy & Sixth Form Centre (2011-09 - 2016-07)