Bus Driver - Go North East - Gateshead
(2026-06)
Bus Driver - First West of England - Weston-super-Mare
(2025-03 - 2026-01)
- Ensured passenger safety and accurate fare collection during the operation of various buses.
Customer Service Advisor - Teleperformance - Bristol
(2024-04 - 2024-08)
Private Hire Driver - Apple Central Taxis - Weston-super-Mare
(2024-01 - 2024-03)
Private Hire Taxi Driver - Techxi Limited
(2023-07 - 2023-12)
Project Coordinator / Office Manager - Real South West CIC - Wes, OK
(2022-10 - 2023-01)
Multi Drop Delivery Driver - Self employed - Bristol
(2022-09 - 2022-10)
Customer Support Engineer - EC Computers - Almondsbury
(2022-04 - 2022-08)
Desktop Support Engineer - Teleperformance - Bristol
(2021-05 - 2022-04)
- Managed hardware support for the business, including coordinating third-party engineers for on-site repairs of devices, primarily printers and laptops.
- Provided remote user support utilising specialised tools.
- Contributed to the successful completion of the Windows 7 to Windows 10 migration project.
- Amended user accounts and group memberships within Active Directory.
- Deployed applications by assigning computer accounts to relevant groups for software distribution via SCCM/MECM.
- Troubleshot network issues by analysing firewall and proxy logs.
- Executed minor network modifications, including VLAN switching.
Data Analyst - Teleperformance - Bristol
(2020-07 - 2021-05)
- Assisted management in reporting agent performance metrics and aligning knowledge base tagging with client requirements.
- Analysed customer feedback regarding new devices and applications to identify trends and areas for improvement.
Customer Service Advisor - Teleperformance - Bristol
(2019-10 - 2020-05)
- Delivered technical support to customers concerning laptops, phones, and other electronic devices.
- Escalated complex or unresolved issues to the appropriate teams.
- Advised customers on device selection by comparing various models.
- Transitioned to the email support team to manage and resolve customer inquiries received via email.
Service Desk Analyst - Yeo Valley Farms Production Ltd - Axbridge
(2019-05 - 2019-08)
- Disseminated critical information to designated personnel and online platforms.
- Catalogued equipment by affixing asset tags and recording details on an internal web portal.
- Delivered customer service support to end-users.
- Undertook site visits to ensure the correct setup of PCs and configuration of user settings.
- Operated effectively under stringent deadlines to support Directors and the Senior Leadership Team.
- Ensured meticulous logging of all call details within the helpdesk portal.
Exams Apprentice - WESTON COLLEGE - Weston-super-Mare
(2018-02 - 2019-05)
- Processed examination results and dispatched certificates to nine OLASS prisons.
- Coordinated the allocation of rooms and invigilators for student examinations.
- Gained proficiency in software utilized for managing results and student databases across Further Education, Higher Education, and Apprenticeship programs.
- Organised and filed returned certificates from unsuccessful delivery attempts.
- Shadowed experienced colleagues to acquire comprehensive understanding and practical skills.
Crew Member - Lambtrad t/a Mcdonalds Restaurants - Western Links
(2016-09 - 2018-02)
- Served customers and distributed food orders accurately.
- Managed customer orders utilising a side-by-side drive-thru system configuration.
- Presented food orders to customers at the final drive-thru window.
