Duane Peters

Professional, motivated, and hands-on business analyst with experience in both manual and automated warehouse operations. I have an established background in managing the project workstream from initial requirements through to implementation and support, including solution design, testing with customers, and suppliers. I strive to share my knowledge and always look to learn new skills and techniques that enable me to deliver a more efficient and user-friendly experience.

Looking to join a customer-focused business, which will enable me to utilise my existing business/systems analysis experience, and additionally, allow me to further develop and enhance my technical skills. I'm ideally looking for remote or hybrid opportunities.

IT Analyst at AGCO Ltd. (2021-09 – 2026-03)

• Working remotely from a dedicated and fully equipped professional home office.
• Providing end-to-end support and change management for Manhattan WMOS and OASIS ERP within AGCO's Asia-Pacific logistics operations.
• Part of the WMOS implementation and integration team, I was based in Melbourne, Australia, delivering the new ANZ warehouse to support the supply of parts across the Asia-Pacific region and integrate into the AGCO global parts delivery network.
• Solely responsible for the ongoing support and change management processes for the WMOS (Linux / Oracle SQL) platform and key areas of the ERP (IBM AS/400 / DB2 SQL), producing requirements, functional specifications, and working with developers to deliver completed solutions.
• Working directly with key business and operational users, and alongside the system supplier, to support and deliver changes that enhance both the ERP and WMOS solutions.

IT Business Analyst at Avon Protection plc. (2020-11 – 2021-06)

• Supported the implementation of SAP CRM, including document processing via OCR and workflow integration using OpenText.
• Defined standardised project management documentation across the business.
• Took ownership of the IT change request process.

IT Business Analyst at Mulberry. (2012-12 – 2020-07)

• Oversaw logistics operations under the Manhattan SCALE platform, along with finance (Open Accounts) and commercial planning systems (APTOS Planning).
• Led the upgrade from a legacy logistics system to Manhattan SCALE, including RF infrastructure and SSRS reporting.
• Implemented and integrated APTOS Planning with the Prima ERP system using custom-built interfaces (VBScript, Excel VBA, SQL).
• Replaced multiple carrier-specific platforms with Sorted, a unified carrier management solution, and developed real-time SSRS dashboards for interface monitoring.
• Integrated an RFID solution (Erfideo) into production and logistics processes, developing API-based data exchange layers.
• Delivered numerous bespoke tools and dashboards to enhance visibility and proactive monitoring across production, logistics, and IT infrastructure.

Senior Business Analyst / Project Leader / Deployment and Support Analyst at Wincanton Plc. (1999-07 – 2012-12)

• Led logistics and warehouse management system (WMS) implementations across major clients in the food service and FMCG sectors.
• Designed and deployed logistics processes, including voice picking, for new business sectors (e.g., Tragus, Punch, The Restaurant Group).
• Managed the WMS workstream for Britvic's Swisslog implementation, recognised as their most successful IT deployment to date and received a company commendation.
• Defined and integrated the warehouse solution for GlaxoSmithKline's automated National Distribution Centre, earning a certificate of achievement.
• Produced training/support documentation and onboarded new business analysts into project workstreams.