Dumebi Onugha

I am a compassionate care/support worker with NVQ Level 3 and Care Certificate qualifications, and over two years' experience in assisting individuals with personal care and daily living activities. I have supported adults with learning disabilities and autism, complex needs, mental health, dementia and end of life across structured care settings, contributing to measurable outcomes such as reduced behavioral incidents, improved well being, and enhanced independence for service users under my care. I take pride in caring with empathy and purpose, always aiming to make a real difference in people's daily lives.

I have strong ability to promote independence and enhance quality of life through effective communication and emotional support. Dedicated to maintaining a safe and empowering environment for service users. My experience working in various healthcare settings has equipped me with the skills, knowledge, and compassion to deliver exceptional care.

Support Worker at CYGNET HEALTHCARE (2025-01 – Present)

• Assisting service users with personal care and daily living tasks, promoting dignity and independence.
• Providing emotional support and guidance through challenging situations, enhancing well-being and safety.
• Assisting with medical and welfare needs and report on medical and welfare needs as required.
• Learning about individual specific needs and providing support in a person centred way.
• Supporting service users during outings, ensuring their safety throughout the experience.
• Promoting an empowering environment for service users.
• Maintaining a safe and clean environment for service users.

Healthcare Assistant at TWENTY FOUR SEVEN NURSING (2024-05 – Present)

• Assisting service users with mobility, including moving and handling and using mobility aids (Zimmer frame, Sara steady, patient hoisting)
• Maintaining accurate documentation of care provided and changes in services users conditions.
• Encouraging active activities and engagement with residents.
• Engaging with service users and families to foster positive relationship and improve care quality.
• Assisting service users with personal care and daily living activities while promoting independence and dignity.
• Maintaining a clean and hygienic environment in patient areas, adhering to infection control protocols.
• Assisting service users with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.

Event Steward at GOUGH & KELLY (2023-01 – 2025-12)

• Responsible for the safety and comfort of spectators within a designated area at all times.
• Ensuring all safety checks are carried out, and report back to a Supervisor.
• Carrying out all instructions given by the Ground Safety Officer, through the management structure.
• To collect and report any information from the event back to the Supervisor or at the event debrief.
• To monitor and control access to, egress from, and conditions within, my designated area whilst ensuring the safety and welfare of spectators, staff and visitors.
• Engage with, and welcome spectators and visitors into the ground, efficiently and professionally.
• Attend all training sessions as required.
• Recognizing potential fire hazards and suspect packages, reporting such findings immediately to my Supervisor, or the Chief Steward.

Healthcare Support Worker at TAFARA CARE SERVICES (2023-05 – 2025-03)

• Supporting and enabling service users to be independent while promoting dignity and choice.
• Provided guidance and emotional support in challenging situations while ensuring safety and wellbeing of service users.
• Fostered and supportive and empowering environment by actively listening to patient's needs and preferences.
• One on one observations and accurate documentation of care provided.
• Implemented care plans tailored to individual needs and goals, ensuring a person-centered approach to support.
• Promoted the well-being and safeguarding service users from abuse and ensuring all safeguarding concerns are reported to the supervisor.
• Supported service users during outing, ensuring their safety and enjoyment throughout the experience.

Relationship Manager (Sales) at UNITY BANK PLC (2020-07 – 2022-12)

• Presented, promoted and sold bank's products and services to existing and prospective customers.
• Performed cost-benefit and needs analysis of existing and potential customers to meet their needs.
• Established, developed and maintained positive business and customer relationships.
• Reached out to customer leads through cold calling and emailing. 50+ cold calls daily.
• Coordinated sales effort with team members and other departments.
• Analyzed the territory and market's potential, tracked sales and status reports. Identified 30+ new leads.

Health Care Assistant (Part Time) at LANIVES CARE HOME (2020-08 – 2022-10)

• Aided service users in everyday activities, such as moving and handling and personal care, promoting dignity and respect.
• Monitored changes in physical and mental health, reporting deterioration to senior nurses for urgent attention.
• Assisted service users improve their independence, building strength and confidence to enhance daily living.
• Maintained confidentiality and compliance standards for optimized patient care.
• Maintained and accurate documentation of care provided.
• Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.

Care Worker at LANIVES CARE HOME (2021-03 – 2021-09)

• I assisted with the personal care of my Aunty who had a partial stroke.
• Assisted with moving and Handing.
• Assisted with nutrition and hydration.
• Assisted with daily living activities.
• Medication Administration.

Direct Sales Agent at WORKFORCE GROUP (2019-03 – 2020-06)

• Facilitated customer follow-up, maintaining accurate documentation of leads and sales in Hub-Spot.
• Continued lasting relationships with customers, increasing retention rates by 80%.
• Ensured business continuity, monitoring market activity to maintain awareness of competitive challenges and opportunities.
• Liaised with marketing and development teams to better anticipate customer needs and optimize service delivery.
• Identified prospect needs and offered appropriate products and services.
• Collaborated with marketing team to drive conversions through campaigns and client referrals.

MASTERS in PROJECT PLANNING AND MANAGEMENT – University of Bradford (2024-04)

B.SC in PUBLIC ADMINISTRATION – Chukwuemeka Odumegwu Ojukwu University (2017-07)

SENIOR SECONDARY SCHOOL CERTIFICATE – Zion International Secondary School (2012-06)