General Manager at The Plough Inn (Rare Breed Dining) (2021-05 – Present)
- Spearheaded management of the flagship site within a 3-venue premium pub group, achieving a weekly turnover of £55,000.
- Assumed full P&L responsibility, maintaining wet GP of 65–70% and food GP of 68–70%.
- Served as the key trainer and onboarding lead, facilitating the training of all new GMs across the group.
- Optimised labour costs to 26–30% while ensuring operational excellence.
Relief Manager at Laine Pub Company (2019-12 – 2020-04)
- Acted as Interim GM across multiple sites during management transitions.
- Trained incoming managers, ensuring service continuity and operational consistency.
- Concluded role due to COVID-related changes.
General Manager at The Clerk & Well (2018-07 – 2019-11)
- Managed a gastro pub with 8 boutique rooms, saving £500 per week through a staffing restructure.
- Championed a menu and drinks refresh aimed at boosting evening trade.
- Oversaw recruitment, financial management, marketing initiatives, and compliance adherence.
Specialist at Apple Retail (2017-07 – 2018-07)
- Enhanced customer engagement strategies and improved understanding of retail operations.
- Acquired insights into structured training systems and operational efficiencies.
General Manager at Chick 'N' Sours (2016-11 – 2017-05)
- Standardised operations across the group and implemented comprehensive policies.
- Directed hiring processes, service audits, and management of social media channels.
General Manager at The Duke (2015-01 – 2016-11)
- Transformed the pub offering, with sales exceeding £30K during Twickenham events.
- Pioneered a refurbishment and enhanced the food and drink offerings.
Event Operations Manager at Mahiki F1 (2014-10 – 2015-01)
- Delivered a high-profile VIP yacht event during the Abu Dhabi Grand Prix.
- Supervised all suppliers, logistics, and the execution of event operations.
Consultant GM at Hertford House Hotel (2014-03 – 2014-10)
- Oversaw a complete F&B rebrand and launch with significant operational input.
- Hosted celebrity events and coordinated design and construction efforts.
General Manager at Food & Fuel / Coco Momo (2013-10 – 2014-03)
- Managed daily operations at a busy café bar and gastro pub, enhancing customer satisfaction.
Project Manager at Disco Bistro (2013-07 – 2013-09)
- Led the pop-up launch at Kings Cross, managing all aspects of operations and setup.
Assistant General Manager at Rushmore Group (2013-03 – 2013-06)
- Directed staff training and established venue procedures at the new opening.
AGM at Novus Leisure (2011-06 – 2012-07)
- Handled late-night operations, managed security, and engaged with promoters.
General Manager at Med Kitchen Restaurants (2006-11 – 2010-06)
- Opened and led the operations of 3 restaurants, effectively managing over 25 staff.
General Manager at Henry's Café Bar (2003-02 – 2006-08)
- Achieved a promotion from AM to GM, increasing weekly sales by over £3,000.
Media Sales Executive at Worth Communications (1999-09 – 2002-12)
- Managed the sales database and negotiated advertising packages to drive revenue.
