Dwayne Kidd

I am a compassionate, motivated, and adaptable individual with a strong commitment to delivering high-quality support and service across healthcare and customer-focused environments. Skilled in communication, teamwork, problem-solving, and building positive relationships with patients, clients, and colleagues. Experienced in supporting individuals with daily needs, maintaining professionalism and confidentiality, and ensuring a safe, welcoming, and respectful environment.

Able to work effectively both independently and as part of a team, with a strong focus on customer satisfaction, wellbeing, and person-centred support. Highly organised, reliable, and dedicated to making a positive difference in every role undertaken.

Care Assistant - Humberston House Care Home

(2026-02)

While working as a care assistant at Humberston house I acquired these skills:

• Assisted residents with personal care tasks including washing, dressing, grooming, toileting, and mobility support while maintaining dignity and respect.
• Crisi management and problem solving.
• Teamwork and multi-disciplinary collaboration.
• Monitored residents' physical and emotional wellbeing and reported any concerns to senior staff or nurses.
• Worked collaboratively within a multidisciplinary team to ensure high standards of care delivery.

Dental receptionist - The Dental Team Manchester

(2025-12 - 2026-01)

Working here I utilized the following skills;

• Greeting patients and registering new patients.
• Assisted patients to complete all necessary forms and documentation.
• Answering and managing incoming calls in a friendly, helpful manner and responding to information requests.
• Scheduling appointments, through email or by telephone; and completing patient recalls and appointment reminder calls.
• Making all the necessary patient checks in accordance with practice policy.
• Offering sundry healthcare products to patients giving advice where necessary in accordance with practice policy and with recommendations from clinical staff.

Receptionist - French Weir Health Center - Taunton - Taunton

(2024-07 - 2024-08)

Front desk in a fast-paced doctor's surgery, my duties would include;

• Tele-handling whilst asking basic triage questions, providing accurate information to callers, and directing them to the appropriate service.
• Keep personal schedules up-to-date and maintain calendars in accordance with GP's and nurses.
• Receive, sort, and distribute mail and packages. Perform clerical duties such as filing, photocopying, and faxing, and maintaining a clean and organized reception area.

Respite Worker - The Ark Respite, Redcar - Redcar

(2024-02 - 2024-05)

As a respite worker I worked a variety of shifts covering day, lates and over nights. Working with children with disabilities from ages 3–18 years and was a close personal care, consisting of bathing and changing, building relationships, alternative methods of communication and behavioral support. I was expected to work within The Ark's vision of providing high quality care and support to children, young people and their families as detailed in the Centre's Statement of Purpose.

Dental Receptionist - Berwick hills dental practice - Middlesbrough - Middlesbrough

(2022-07 - 2023-10)

Working at reception three days a week, then in the decontamination/cross infection room for the remaining two days of the week. Every day would be something different and often come up with some challenges, especially during the busy periods which I was able to handle whilst keeping a calm, composed attitude. I would answer incoming calls; re-book appointments and answer any queries patients had.

NHS 111 Call Handler - TOTALLYPLC - Stockton-on-Tees

(2020-09 - 2022-07)

Answering incoming calls in a busy call center environment, whilst telephone triaging patient's symptoms and following the correct pathways to give the patient the relevant level of care.

Customer Service Advisor - Jet 2 Holidays - Manchester Airport

(2019-08 - 2020-09)

As a valued Customer Service Advisor, I played an essential role in delivering a VIP customer experience in every interaction I had with customers. I would deal with a wide range of enquiries from customers regarding their holiday or flight only bookings, such as amendments, cancellations, or payments. Predominantly working over the phone, with a focus on getting it right first time, ensuring that customers receive a full and accurate resolution to their enquiry in a friendly and professional manner.

Functional Skills - Mathematics - Redcar College (2022-10 - 2023-03)

Functional Skills - English - Redcar College (2022-10 - 2023-03)