Dylan Kennedy

I am a confident person with an outgoing personality and am pleasant in my nature. I am trustworthy and reliable. I have the ability to work both on my own and as part of a team and I have shown to have a good working relationship with my peers and colleagues.

I feel it is important to have flexible approach to work as it allows you the ability to take on tasks if needed and this allows me to better myself in my work and enhance my learning. I am always looking to find new ways to be able to grow further in my life. I might not have all of the skills that are required for some roles, but I am a fast learner and not a quitter and will try my hardest to ensure that I am doing a job or a task correctly and also making sure that I am following all of the guidelines and requirements required.

Willing to relocate: Anywhere

Bar Staff/Waitress at Club XS (2025-11 – Present)

Working behind a bar in a fast paced environment in a night club serving drinks to customers in a timely and professional manner

• Working behind a bar in a fast paced environment in a night club
• Serving drinks to customers in a timely and professional manner

Home Insurance Advisor at Firstsource Solutions (2024-04 – 2024-06)

Packing Operative at 2023 Central Employment - Tetley's Tea (2023-01 – 2023-01)

• Ensured that products were properly arranged in boxes or containers to maximise space and reduce the risk of damage
• Followed instructions for packing, including any special requirements for fragile, hazardous, or perishable items
• Labelled packages with the correct shipping information, including customer details, product descriptions and tracking number
• Inspected items for any defects or damages before packing to ensure they met company quality standards
• Checked that the correct quantity and type of products were packed as per customer orders or specifications
• Followed health and safety guidelines to ensured the safe handling of products, especially when using packing materials or machinery

Delivery Driver/Customer Assistant at AKA Service Crew (2020-03 – 2022-11)

• Ensured all items were properly loaded into the vehicle before departure
• Secured items to prevent damage during transport
• Communicated with customers regarding delivery time or any changes
• Provided professional and friendly service to enhance customer satisfaction
• Handled any customer complaints or issues during the delivery process
• Ensured deliveries are made within the scheduled time frame
• Kept track of delivery schedules and adjusted for delays or cancellations
• Performed routine checks on the delivery vehicle (fuel, tires, oil levels, etc.)
• Reported any issues with the vehicle to the management
• Collected and processed any necessary signatures or payments
• Kept accurate records of deliveries, including addresses, times and any special instructions

Customer Retentions Advisor at Virgin Media (2019-02 – 2019-08)

• Responding to inbound calls from customers with inquiries or issues
• Meeting and maintain KPI targets
• Greeting customers in a professional and friendly manner
• Handling high call volumes while maintaining quality service
• Addressing customer concerns or complaints regarding products or services
• Troubleshooting issues and providing solutions, either on the phone or by directing customers to other resources
• Documenting customer interactions, including inquiries, complaints, or resolutions
• Updating customer accounts with accurate and relevant information
• Continuously learning about new products, services, or updates within the company
• Staying informed about industry trends or customer preferences
• Attending training sessions or meetings to keep skills up-to-date

Telephone Banking Advisor at Firstsource Solutions (2018-04 – 2019-02)

• Delivering exceptional customer service on every call through interpersonal skills, building rapport and engaging with customers in a fast-paced environment
• Protecting our customers and the TSB brand by ensuring that all operating procedures and regulations are followed in line with FSA and TSB's guidelines
• Building and maintaining strong relationships with our customers, being their trusted Go-To' person whilst promoting the Banks products and Services
• Showing a caring, empathetic attitude towards colleagues and customers by displaying a positive and friendly manner
• Identifying customers in financial difficulty and working with them to reach mutually acceptable solutions or referring to more senior specialist colleagues when appropriate or necessary

Customer Service Assistant at One stop Convenience Store (2017-11 – 2018-04)

• Welcomed customers into the store in a friendly and polite manner
• Ensured that the customers were well looked after during the time they spent within the store making sure that they were one of the main priorities
• Ran shifts as a step-up shift manager, which meant I was liable for anything were issues may arise, and I had to ensure they were resolved on shift
• Ensured that the store was always kept clean and presentable and merchandised to be eye catching to the customer to boost sales
• Ensured that the stores safe is counted correctly and completed a safe declaration at least 3 times a day to ensure that there were no discrepancies
• Ensured that the store is in-line with the Health and Safety regulations

Customer Service Representative at Tesco Stores (2014-10 – 2017-11)

• Greeted customers as they enter the store and assist with their needs
• Answered customer questions about products, promotions, and store policies
• Provided recommendations and product information based on customer needs and preferences
• Handled complaints or issues with professionalism and empathy
• Restocked shelves, display areas, and other sections of the store with merchandise
• Ensured products are displayed attractively and are in good condition
• Assisted with inventory management, including stock checks and reports
• Handled product deliveries and ensure they are properly stored or displayed

GCSE in Travel and Tourism – Conyers School (2014)