Dylan Paul

Having worked as an A&E receptionist for almost 7 years, I am extremely skilled at remaining calm in what can be stressful and intense situations for patients. This has also made me resilient in understanding empathy for situations where you may be put under pressure. I take pride in how I support vulnerable patients, ensuring that I am providing clear communication but also listening and taking the patients lead for the services they require.

For the last four years I have been working as the Corporate & Administrative Support Office for NCL and now the merged WNL ICB. This role, whilst not patient facing, has allowed me to develop skills in supporting and communicating with all levels of staff and stakeholders, from our CEO to GPs, Directors with Provider organisations for example. This role has also enabled me to independently, managing my own load and allowing me to work efficiently and effectively in a fast-paced environment as well as an office environment.

Corporate Assistant - West and North London Integrated Care Board

(2023-01)

Previously known as North Central London ICB

• Provide corporate administrative support with the directorate liaising with the Executive Director, Senior Director and managers to ensure that all meeting preparation is completed, printed and ready and where necessary providing cover for Executive Assistants by minuting project meetings.
• Support the Office Manager and Corporate operations manager to ensure a high level of support to all staff. This includes ensuring that all equipment is working, trouble shooting laptop issues, providing stationery.
• Supporting all new starters joining the organisation by working with their line manager to ensure laptop and log in details are ready and ensuring any IT issues are resolved.
• Updating the Office Manager with stationery stock, laptop stock and catering stock to ensure the organisation is always able to support staff with equipment when needed.
• Support the HR and Corporate Operations team with the away day, by ensuring that all equipment needed is packed, printed and labelled for collection and delivery to venues
• Manage the public facing switchboard, ensuring that patients, stakeholders, suppliers and providers are giving the correct information first time, and where necessary signposted.
• Support in managing the enquiries mailbox, ensuring timely acknowledgments, signposting or requests for responses are carried out within a 5 working day time frame so that enquiries can be closed within 20 working days.
• Oversee mail distribution, supplies ordering, and office maintenance across multiple sites.
• Coordinate meeting room bookings ensuring that all equipment is present in the office, that all IT is working and set up, being available to help staff in using the AV equipment, ensuring availability of the space when bookings are no longer needed and smooth scheduling.

A&E Receptionist - NHS Hospital

(2017-01 - 2023-06)

• First point of contact for patients, ensuring I remain calm and supportive in a highly pressurised emergency department.
• Ensuring attention to detail when registered patients quickly and accurately, often in life-threatening situations.
• Communicating effectively with clear instructions for patients, families, and clinical teams.
• Understanding the sensitively with vulnerable individuals, including children, elderly patients, and those in crisis ensuring listening and taking time to allow patients to share information that may result in supporting their care.
• Remaining calm and professional during critical incidents ensuring that all on-call staff are directed to the correct patient or staff member who needs urgent assistance.

Business Admin Recruitment Apprentice - Caleeda Limited

(2017-01 - 2017-03)

3 Month apprenticeship In Business Admin Recruitment

• Managing and overseeing incoming and outgoing post for the organisation.
• Leading on updating the organisation's internal database with candidates' information, as well as ensuring all new candidates to were added, making sure attention to detail and processes were followed so that all information was accurately captured.
• Supporting managers in assisting the recruitment by participating in screening candidates during their initial interview and ensuring that eligibility criteria and DBS checks were undertaken for nursery positions.
• Managing the organisations inbox with a focus on responding to candidates emails, ensuring that responses were provided within a timely manner to maintain the expected high level of professionalism.
• Provide deputy support in the managers absence in relation to taking calls with candidates, ensuring accurate notes were taken and prioritising urgent messages to ensure that they were dealt with in my manager's absence

GCSE - Central Foundation Boys' School (2009-09 - 2015-06)

NVQ Level 3 - Business Administration - Jobwise Training (2018-01)