Store Manager - The Fragrance Shop - Liverpool City Centre, Merseyside
(2025-06)
Leading daily operations, driving sales, managing staff (recruitment, training, performance). Overseeing inventory, ensuring excellent customer service with strong product knowledge, maintaining visual merchandising standards, analysing sales data and handling budgets and health and safety.
- Sales and Performance - Develop strategies to boost store performance and analyse sales data, meet financial targets and manage budgets/expenses.
- Leadership and Team management - Recruit, train, motivate and conduct performance reviews for staff, foster a positive team environment.
- Customer Experience - Set high service standards, resolve complaints and ensure staff possess strong product knowledge and enhance satisfaction
- Operations and merchandising - Oversee daily operations, manage stock levels, ensure attractive product displays and implement loss prevention measures.
- Compliance - Implement Health and Safety regulations and security procedures.
Team Manager - Primark - London
(2024-03 - 2025-03)
Collaborating with the rest of the management team to support the daily running of the store and working with my department KPI's to boost store sales. Responsible for an allocated section of your store including commercial planning, stock management, planograms and creating visual impact. Overseeing till areas and fitting rooms and managing complaints.
Organising your team of retail assistants setting tasks daily and pushing store promotions. Motivating and coaching your team to provide an exceptional store environment and customer experience while optimising sales. Driving own development with available company digital learning platform.
- Leadership experience and coaching skills with the ability to influence my team to communicate, engage and challenge whilst keeping the customer at the forefront
- Driving performance through my commercial awareness and talent development
- Building strong relationships to enhance employee culture and overall well being
- Excellent organisational skills and problem solving.
- Recruitment looking for potential talent for the store, arranging and setting up interviews
Department Manager - H&M - London, Greater London
(2013-01 - 2024-03)
- KPIs to assess Selling
- Selling vs budget (previous year)
- Store Lift
- Basic store standards
- Mystery shop
- Logistic tracker
- Conversion PPR ATV
- Employees
- Dialogues
- Team competencies
- Succession numbers
- Follow up training
- Profitability
- Staff planner
- 13 Week planner
- Takt/Audit/H&S Audit/Accidents
- Salesmanship
- Uses own initiative
- Seeks opportunities to increase customer satisfaction and increased selling
- Takes profit into consideration when making decisions
- Adds value to the business by driving the efficiency
- Interacting with people
- Clear and convincing when communicating towards my team, communicates clearly store goals and relates well to people at all levels
- Respects opinions and motivations of others and is approachable
- Open minded and willing to learn
- Is able to give and receive feedback and actively seeks feedback
- Has knowledge of job role
- Open to change and new ideas
- Coping with high workload
- Takes action on all company instructions
- Meets deadlines without compromising quality
- Remains calm and positive in difficult situations and under pressure
- Drive and Initiative
- Focus on key figures and results
- Strives to obtain best outcome
- Takes initiative, acts on own confidence and works under own direction
- Works with plans and budgets
- Setting goals and follow up
- Balances all company demands
- Manages own time well
- Delegating and Leading
- Is a symbolic leader
- Takes decisions and puts them into practice
- Recognises and rewards the contribution of others
- Delegates responsibility appropriately and fairly
- Accurately and actively supports staff development needs
- Implements succession plan
- Manages recruitment and training process
- Acts as a role model and leads by example
- Works according to the company values and uses recommended company policies and standard working procedures
Sales Advisor - H&M - Island, KY
(2007-01 - 2013-01)
- Providing excellent customer service, handling customer queries in a professional but friendly manner, working as part of a team to provide an efficient and friendly service, advising customers on product range and using the till
- Ensuring all areas of the shop floor is kept tidy at all times
Sales Advisor - H&M - Island, KY
(2006-01 - 2007-01)
- Providing excellent customer service, handling customer queries in a professional but friendly manner, working as part of a team to provide an efficient and friendly service, advising customers on product range and using the till
- Ensuring all areas of the shop floor is kept tidy at all times
Trainee Administrator - Include Regeneration Ltd
(2005-01 - 2006-01)
- Providing administration support to the Include team, answering the telephone in a polite and courteous manner
- I would answer any queries or put them through to the relevant person, I would mail distribute and put any new applications in the Include book
- Filing and faxing.
