Zackilea Miller

I am a hardworking and reliable professional seeking part-time or full-time opportunities within the retail and customer service sector. I offer over three years of experience delivering exceptional customer service and building strong customer loyalty through personalised support. I am skilled in identifying customer needs, recommending suitable products and confidently upselling to achieve sales targets.

I am committed to enhancing the customer experience by responding to enquiries with professionalism and positivity while handling transactions effectively and professionally. I am detail orientated and an organised team player. I am capable of managing multiple tasks simultaneously with accuracy and efficiency.

Event Check-In & Registration Coordinator at Hyrox (2026-03 – 2026-03)

• Managed athlete check-in processes, ensuring efficient and accurate entry using QR code scanning systems
• Verified passports and identification documents in line with event security and compliance procedures
• Issued and correctly fitted event wristbands, maintaining accuracy and attendee flow
• Distributed and organised bag tags for participant belongings
• Allocated, fitted and scanned timing ankle chips to ensure accurate race tracking
• Maintained stock levels by restocking ankle chips and wristbands throughout the event
• Provided clear directions and guidance to athletes, ensuring they reached the correct stations on time
• Handled and organised personal belongings including bags, suitcases, duffle bags, buggies, jackets and shoes with care and efficiency
• Delivered high levels of customer service in a fast-paced, high-volume event environment
• Supported smooth event operations by maintaining organisation, attention to detail and effective communication

Night Retail Assistant at Primark (2025-11 – 2026-01)

• Provided customers with an amazing experience as i assisted them with things such as sizes or styles, purchases or returns
• Setting up the shop floor with full shelves, tidied fitting rooms and the sales floor that showcased all the latest fashions
• Delivered a fast and friendly experience at till points, processing enquiries, voids and returns
• Received, unpacked and checked off new deliveries
• Got products onto the sales floor making sure they were priced correctly all while making sure everything met Primark's high standards

Workplace Coordinator at Starbucks (2025-05 – 2025-08)

• Replenished stock on the shop floor and in storage areas
• Rotated and organised products following the FIFO standards
• Unloaded deliveries and stored items correctly
• Kept the lobby, partner areas and backrooms clean and tidy
• Disposed of rubbish and recycling regularly
• Supported store set-ups, displays and promoted materials
• Followed all health, safety and hygiene procedures

Bar & Kitchen Staff at Travelodge (2022-08 – 2023-01)

• Prepared alcoholic and non-alcoholic beverages for bar and restaurant patrons
• Interacted with customers, took orders and served snacks and drinks
• Assessed customers' needs and preferences as well as made recommendations
• Mixed ingredients to prepare cocktails
• Planned and presented bar menus
• Checked customers' identification and confirmed it met the required drinking age
• Restocked and replenished bar inventory and supplies
• Stayed guest focused and nurtured an excellent guest experience
• Complied with all food and beverage regulations
• Ensured a smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
• Maintained a clean and safe environment by adhering to sanitation and safety requirements
• Persistently strove for continual improvement and worked cooperatively as a team member

Warehouse Operative at Amazon (2021-08 – 2022-01)

• Received and put away inventory
• Prepared customers orders ready for packing
• Loaded boxes into trucks ready for shipment
• Used scanners to read barcodes and followed the directions for tasks involving troubleshoot problems
• Ensured products met quality requirements
• Consistently complied with workplace health and safety measures to minimise operational risk
• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency
• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing

UAL L2 Extended Diploma in Art & Design in Art & Design – Morley College, Chelsea (2020-09 – 2021-07)

GCSE English in English – Morley College, Chelsea (2020-09 – 2021-07)

GCSE Maths in Maths – Morley College, Chelsea (2020-09 – 2021-07)

L2 Extended Diploma in Health & Social Care in Health & Social Care – The College of Haringey, Enfield & North East London, Tottenham (2019-09 – 2020-07)