Edd Mellor

Customer-focused professional with extensive experience in high-volume hospitality, team supervision, and retail operations. Proven track record in running daily shifts, organizing events, and maintaining strong visual merchandising standards. Eager to transition into clothing retail, leveraging a strong interest in fashion, styling, and delivering exceptional customer experiences. Friendly, reliable, and adept at thriving in fast-paced environments.

Events Team Member & Supervisor at Loungers (Vetro) (2025-07 – Present)

• Run shifts and support the team during high-volume periods, maintaining a positive atmosphere.
• Take on supervisor-level responsibilities day-to-day, ensuring customer satisfaction and prompt issue resolution.
• Organise and host lounge activities, including bi-monthly themed quiz nights, pop culture events, and charity fundraisers.
• Develop custom cocktail recipes for seasonal menus and themed events.
• Train new staff, maintain health and safety standards, and keep service running smoothly.

Supervisor at Marks and Spencer (2024-08 – 2025-05)

• Led store teams during shifts, ensuring high standards of customer service and smooth daily retail operations.
• Maintained store cleanliness, visual merchandising standards, and managed regular stock takes.
• Dealt with customer queries, processed returns, and resolved on-floor issues promptly.
• Managed staff deployment, cash handling, and opening/closing procedures in a fast-paced environment.

Barista at Costa Coffee (2024-02 – 2024-08)

• Served customers and prepared high volumes of specialty hot and cold drinks to strict brand standards.
• Operated tills, handled payments accurately, and promoted seasonal products and loyalty schemes.
• Maintained front-of-house and back-of-house cleanliness, including dining area organisation and equipment maintenance.
• Built excellent rapport with regular customers to drive repeat business and create a welcoming community feel.

Owner at Kinzo's Coffee Shop & Interior Shop (2020-06 – 2024-01)

• Ran day-to-day operations of both a hospitality and retail business, seamlessly blending the two environments.
• Managed all staff scheduling, payroll, inventory ordering, and overall business finances.
• Sourced and merchandised interior products, creating attractive store displays to drive retail sales.
• Promoted the business through social media marketing, community engagement, and local networking.

Receptionist / Night Porter / Supervisor at Carlton Park Hotel (2019-06 – 2020-06)

• Managed guest check-ins, check-outs, and front desk enquiries, ensuring a professional arrival experience.
• Handled overnight security, night audits, and emergency procedures to maintain a safe environment.
• Supported team operations across different departments, including food and beverage and housekeeping.
• Addressed guest complaints and special requests promptly to ensure high satisfaction levels.

Barista at Tom's Kitchen Deli (2017-04 – 2017-10)

• Served deli food and specialty coffees, ensuring high-quality presentation and adherence to hygiene standards.
• Managed morning setup, evening cash reconciliation, and deli inventory restocking and merchandising.
• Delivered fast-paced, high-quality customer service during peak lunch hours.

Supervisor at Starbucks (2014-05 – 2017-04)

• Supervised shifts, deployed staff effectively, and supported team members during high-volume periods.
• Opened and closed the store independently, ensuring security, health, and safety procedures were followed.
• Handled cashing up, till management, safe counts, and daily financial reporting.
• Trained and mentored new staff on espresso craft, customer service expectations, and store policies.