Eddy Wilson

Experienced Data Center technician and Hardware Development Engineer with 5+ years at Amazon Web Services driving hardware reliability, operational efficiency, and data centre excellence across high-throughput environments. Proven record of engineering SOPs and runbooks that cut resolution time, leading decommissioning programmes for 200+ racks while maintaining 100% security-protocol compliance, and upskilling technical teams of 10+ engineers.

Holds

CompTIA A+ certification with deep cross-sector technical experience spanning digital cinema infrastructure, industrial operations, and enterprise hardware deployment.

Hardware Development Engineer at Amazon Web Services (AWS) (2024-04 – Present)

• Spearhead evaluation & improvement programmes for new and existing hardware products across AWS data centres, directly influencing procurement and deployment decisions.
• Execute complex root cause analysis on failed devices and components, identifying systemic failure patterns and implementing preventative measures to reduce recurring incidents.
• Author and own SOPs and runbooks adopted across operational teams, standardising procedures and reducing new-engineer onboarding time and end user efficiency
• Produce comprehensive project documentation enabling cross-team alignment and accelerating engineering reviews.

Rack Decommission Datatech at Amazon Web Services (AWS) (2021-09 – 2024-04)

• Directed end-to-end decommissioning operations for 200+ data centre racks and hosts, achieving zero security-protocol breaches across a 2.5-year tenure.
• Deployed and retrofitted specialist hardware devices, reducing equipment turnaround time and increasing throughput capacity.
• Trained and mentored a team of 10+ technical staff on operational procedures and best practices, measurably improving team competency scores.
• Engineered workflow tools from development through deployment, cutting manual processing steps and improving team efficiency by an estimated 20%.
• Owned a high-volume ticket management system, driving issue resolution and maintaining SLA compliance for critical infrastructure.
• Lead cluster and later multi cluster initiative to deploy automated vision system for parts handling. This included doing a hand over from manufacturer to bring both hardware and software in house along with generating full runbooks and Procedures for: end user operations, break fix and preventative maintenance.

Datacentre Technician at Adaptive HVM (2021-06 – 2021-09)

• Executed full decommissioning cycles for rack and host-level equipment, maintaining strict chain-of-custody throughout each process.
• Completed media sweeps for security compliance, achieving a 100% clearance rate across all assigned assets with zero data-integrity incidents.
• Performed certified media destruction and delivered two-person verification for sensitive operations, upholding the highest security standards.

Alarm Operator – Technical Operations at King's Laundry (2016 – 2017)

• Managed automation systems; on boarded & trained seasonal staff.
• Maintained 99% uptime of equipment.
• Completing both corrective and preventive repairs.

Warehouse Operative at Aveo Foods (2018 – 2019)

• Led shift team while coordinating output targets.
• Operated reach trucks, counterbalance forklifts & electric pallet systems.
• Conducted weekly stock audits and maintained inventory accuracy.

Supervisor — Technical Operations at IMC Cinemas (2017 – 2018)

• Directed front-of-house team.
• Serviced digital projectors & servers, resolving technical faults and minimising downtime.
• Reconciled daily cash with 100% accuracy.
• Maintained SOP compliance.

Engineer at Atkinson World Digital (2014 – 2015)

• Installed & commissioned end-to-end digital cinema systems across multiple sites.
• Administered RAID arrays, drive replacements, network configurations & firmware upgrades.
• Sustained 99%+ system uptime.

CompTIA A+ Certification – Griffith College (2019-09 – 2020-01)