Hardware Development Engineer at Amazon Web Services (AWS) (2024-04 – Present)
- Spearhead evaluation & improvement programmes for new and existing hardware products across AWS data centres, directly influencing procurement and deployment decisions.
- Execute complex root cause analysis on failed devices and components, identifying systemic failure patterns and implementing preventative measures to reduce recurring incidents.
- Author and own SOPs and runbooks adopted across operational teams, standardising procedures and reducing new-engineer onboarding time and end user efficiency
- Produce comprehensive project documentation enabling cross-team alignment and accelerating engineering reviews.
Rack Decommission Datatech at Amazon Web Services (AWS) (2021-09 – 2024-04)
- Directed end-to-end decommissioning operations for 200+ data centre racks and hosts, achieving zero security-protocol breaches across a 2.5-year tenure.
- Deployed and retrofitted specialist hardware devices, reducing equipment turnaround time and increasing throughput capacity.
- Trained and mentored a team of 10+ technical staff on operational procedures and best practices, measurably improving team competency scores.
- Engineered workflow tools from development through deployment, cutting manual processing steps and improving team efficiency by an estimated 20%.
- Owned a high-volume ticket management system, driving issue resolution and maintaining SLA compliance for critical infrastructure.
- Lead cluster and later multi cluster initiative to deploy automated vision system for parts handling. This included doing a hand over from manufacturer to bring both hardware and software in house along with generating full runbooks and Procedures for: end user operations, break fix and preventative maintenance.
Datacentre Technician at Adaptive HVM (2021-06 – 2021-09)
- Executed full decommissioning cycles for rack and host-level equipment, maintaining strict chain-of-custody throughout each process.
- Completed media sweeps for security compliance, achieving a 100% clearance rate across all assigned assets with zero data-integrity incidents.
- Performed certified media destruction and delivered two-person verification for sensitive operations, upholding the highest security standards.
Alarm Operator – Technical Operations at King's Laundry (2016 – 2017)
- Managed automation systems; on boarded & trained seasonal staff.
- Maintained 99% uptime of equipment.
- Completing both corrective and preventive repairs.
Warehouse Operative at Aveo Foods (2018 – 2019)
- Led shift team while coordinating output targets.
- Operated reach trucks, counterbalance forklifts & electric pallet systems.
- Conducted weekly stock audits and maintained inventory accuracy.
Supervisor — Technical Operations at IMC Cinemas (2017 – 2018)
- Directed front-of-house team.
- Serviced digital projectors & servers, resolving technical faults and minimising downtime.
- Reconciled daily cash with 100% accuracy.
- Maintained SOP compliance.
Engineer at Atkinson World Digital (2014 – 2015)
- Installed & commissioned end-to-end digital cinema systems across multiple sites.
- Administered RAID arrays, drive replacements, network configurations & firmware upgrades.
- Sustained 99%+ system uptime.
